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How to fix Microsoft Teams audio not working

Meetings are one of the core features of Microsoft Teams. Without them, you’re left with a chat app that doesn’t thread conversations very well, and a document collaboration tool.

In Microsoft Teams, you can have a video call or an audio call. The choice is yours as to what sort of meeting or call you want to make but in both cases, you need the audio on your system to work. 

microsoft teams audio not working

Fix Microsoft Teams audio not working

If the Microsoft Teams audio isn’t working i.e., you cannot hear what anyone is saying in a meeting, you may have a problem with the app, or with the hardware on your system.

If the mic isn’t working, try these fixes.

Basic checks

Before you troubleshoot the Microsoft Teams app, try the following.

  • Play audio on your computer in any other app e.g., VLC player or the Movies & TV app.
  • Try to make a call in a different app e.g., Skype or Facebook Messenger.

If the audio works in both the above cases move to the following fixes.

1. Check audio devices in Microsoft Teams

Check if Microsoft Teams is using the correct audio devices. If you have multiple audio output devices connected to your system, Microsoft Teams may not be using the correct/active one.

  1. Open Microsoft Teams.
  2. Click your profile at the top right and select Settings from the menu.
  3. Go to the Devices tab.
  4. Open the Speaker dropdown and select the current audio output device that your system is using.
  5. Start a meeting and check audio.

2. Make a test call in Microsoft Teams

Check if Microsoft Teams is outputting audio to the selected audio devices. The easiest way to do this is to make a test call in Microsoft Teams. It will weed out problems that might exist for other users who are in the meeting.

  1. Open Microsoft Teams.
  2. Click your profile icon at the top right and select Settings.
  3. Go to the Devices tab.
  4. Click the Make a test call button.
  5. If you’re able to hear the recorded message from Microsoft Teams, everything is working fine. Move on to the next solution.

3. Check if anyone’s mic is muted

Microsoft Teams doesn’t have a native Push to talk feature. Users mute their mics when they aren’t speaking during a meeting and often, they forget to unmute it.

If you’re unable to hear anyone in a meeting, they may have their own mic muted. Ask them to unmute it with the Ctrl+Shift+M keyboard shortcut.

Conclusion

If the audio on your system isn’t working, Microsoft Teams alone isn’t going to fix it nor is it causing it. If your system’s audio is working, fixing it in Microsoft Teams is simple. It’s often a simple case of the app not using the correct device. 

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