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Outlook 2010: Recall A Sent Email Message

What if you sent an email without attaching some necessary document or you just mistakenly put the wrong information in the email? Outlook 2010 provides a feature to recall a sent message and is the first desktop email client that provides such an option.

Go to the Sent Items and open the Message that you wish to resend, then hit the Office button(File Menu), go to the Info tab and head over to the Message Resend and Recall option.

Message Resend Outlook

Click the drop down button located with the Resend or Recall option and choose the Recall This Message option.

Recall Outlook 2010 You will be prompted regarding, what to do while performing the recall. You can either Delete unread copies of the message or Delete unread copies and replace with a new message. Also make sure that the Tell me if recall succeeds or fails for each recipient option is checked, if you wish to be informed, if not then just uncheck this checkbox.

Recall Outlook 2010 Delete

So what does Recall option actually do? You can use it to delete the copy of your email from the recipients inbox or use it to delete a copy and replace it with a new message. The first option can be used if you send an email to a recipient by mistake, while the second option can be used if you forgot to include an attachment or any additional information.

Please note that it can only delete/replace emails that are unread, if the recipient have read the email then Outlook 2010 cannot delete/replace the email. Also note that this option will work in corporate environment only, if you send an email to GMail, Hotmail, Yahoo, etc address then this option will not work.


  1. OK, so, I had difficulty finding the “Resend or Recall” option. Here’s the issue: You MUST actually OPEN the message from the Sent Items folder. If you are just looking at the message in the Preview Pane, it will NOT work. You must double click the message to open it in its own window. Then from the File Tab in the Message Window, you can access the option to Resend or Recall the message.
    I hope this might help someone similarly situated.

  2. I am using Outlook 2010 but the Actions Botton doesn’t appear so I can not do this action .
    What can I to see the Action Botton?

    • OK, so, I had difficulty finding the “Resend or Recall” option, too. Here’s the issue: You MUST actually OPEN the message from the Sent Items folder. If you are just looking at the message in the Preview Pane, it will NOT work. You must double click the message to open it in its own window. Then from the File Tab in the Message Window, you can access the option to Resend or Recall the message.
      Hope this helps.

  3. Outlooks give success / faillure information only for direct receipient (in the “To” box), not on the poeple who might have been cc’d. Does this mean recall don’t work for cc’s?

  4. only works if the receiver has Outlook open as well. I tested this with a coworker… I sent him an email before he logged on and the recall failed. I tried again once he was logged on and the recall was successful.

  5. This did not WORK!!!! I had sent out an email to someone by mistake and although i thought the recall was successful, the person called me 5mins later what message I as trying to recall!

  6. So the description of where this works is incomplete and therefore misleading. This recall will work IF:

    1.) The message is still unread (this part is explained)
    2.) AND you have a domain trust set up with the domain of the recipient

    What does #2 mean? It means your email server has to have permission from the recipient’s email server in order to recall the message. So:

    ~If you’re sending to someone in your office (part of the same domain), it will work ok.
    ~If you’re sending to anyone else, it will only work if your IT department has set up a direct trust with the email server of your recipient and you generally won’t know about that unless you are in the IT department.

    A Majority of the time, your recipient is just going to get the “so-in-so wants to recall the message” email which just makes you look like a fool who’s trying to hide something.

    In short… count to 10 before you send email and make sure you’re sending what you mean to send. If you do send an email that you shouldn’t, be accountable and write a real message to the recipient explaining why you sent the wrong message.

  7. if at all if u want to recall the sent message, then inform the reciever to unread the status of the message then only the sender can recall or delete the sent message.this can be done for the sender personal satisfaction .the above information is helpful.thank u so much:)

  8. I’m using Outlook 2010 and I just discovered that the above instructions for recalling an emai;l message resulted in an email being sent to the person to whom I originally sent the message, informing him that I want to recall my previous message. This is NOT what was supposed to happen!!

    How can I (anonymously!) recall a message that has not been read?

  9. This simply isn’t true.  You could recall messages in AOL as long as the recipient hadn’t yet opened it.  I have Outlook 2010 and tried to recall a message and they had they audacity to send messages to all of the recipients telling that I asked that the message be recalled.  Now I have to explain to all of these people what recall means.  What’s the point of a recall option if they send the message anyway and tell the recipients that you wanted to recall it?  Perhaps I should go back to AOL?

    • This happened to me too and it was embarrassing! Microsoft should get rid of the feature if you can’t recall anonymously!

  10. I recalled message but it did not sent me a message if it’s been recalled or not, even though i have click on the – tell me if recall succeeds or fail…

  11. The email goes into the receivers box. Unless the person it is sent to chooses to allow you to recall the message the message will not be recalled.

  12. Thanks a ton for stating your opinions. Being a writer, I am always in need of unique and different solutions to think about a topic. I actually uncover fantastic creativity in doing this. Many thanks.

  13. This feature seems to only works if the receipient doesn’t have auto receive turned on in which case the e-mail automatically goes into their in box and is then considered read. I get message recall failure even if they have not read it yet. Happens to me each time I use this feature. Any help would be appreciated.

    • Open your sent mail you want to recall. Click on Actions then click Edit message. Wipe out the email body. Go back to Options, click Recall.

    • Why would you need to edit the message and wipe the body out?  I suppose I’ll try this but why does recalling a message not work by just recalling the message?  Shouldn’t there be instructions above stating that you need to wipe the body out?  Shouldn’t that also be an instruction that Outlook provides when you are recalling the message?

    • Actually this is false.  I tested it and this is not the case.  What I’ve discovered is that in Outlook 2010, message recall only works if the recipient has Outlook open when the original message is sent.  This makes the feature only half helpful.

    • Another reason to think twice before sending any email and read it back several times. If written in a state of anger, better wait and cool down. Eventually have a friend or colleague read it as well and be open to any feedback.
      So many people are in an angry state and just rush to the keyboard and send any email that they wrote without thinking about the consequences.
      In corporate offices, often the internal email is directly delivered to the recipient inbox so a recall is not possible.
      I learned my lesson the hard way.It is sometimes hard to control, alas very important! Also make sure the “Check spelling before sending” is on. At least if something in the spelling stops the sending process it might also give a chance to re-think the entire email when reading the sentences again.

  14. It works on earlier editions of Office very succesully. In 2010 it did not work for me. I got messages sayinf that the deletion of the email was succesful and then another message saying it was unsuccesful.

    When speaking with one of the recipients they still ahd the email even if they clciked on the button to delete it before they opened it.

    This is a big step back for Outlook and Microsoft.

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