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Can’t Receive Messages After Switching From iPhone To Android? Now There’s An Official Fix From Apple

Apple is known to poach Android users, and when someone decides to switch from an iPhone to an Android phone people are more than just curious as to why anyone would make a decision like that. Whatever the reason to switch may be, anyone who previously went from an iOS device to an Android device or Windows Phone would have experienced a delay or a complete failure to receive messages sent by iPhone using friends. Try as one might, they just couldn’t get iMessages or even regular texts to find their way to the new Android phone. This happens when you don’t disconnect iMessages from your  phone number. You may have removed your Apple ID from a device but iMessages is a service that must be turned off and simply removing your Apple ID from a device just doesn’t cut it. Unfortunately, not a lot of people will know this until it is too late. This very issue got a significant amount of attention in the blogsphere earlier this year, and Apple has just released a tool to let you deactivate iMessages from any browser using your Apple ID.

If you still have your iOS device, all you need to do is go to the Settings app, tap the Messages app’s preference and turn iMessages off. The app released by Apple is intended for when you are no longer in possession of an iDevice but your phone number is still locked to the service.

To turn iMessages off when you no longer have an iOS device, visit the Deregister iMessages page (linked below) and enter your phone number. Click Send Code and wait for a code to arrive on whichever mobile device you’re using. When you receive the code, enter it in the confirmation field and click ‘Submit’.

Deregister iMessage


This problem usually arises because many of us assume that removing our Apple ID from a device also turns off all services configured to it when that is not the case. Think of it like this; suppose you added your Gmail email account to the Mail app on your iPhone and later, you sign out of it. Your Gmail account still exists, it just can’t be operated on that particular iPhone unless you configure it again. iMessages is a service just like Gmail where you may remove your account from the device but the service continues to run unless it is turned off.

Deregister iMessages 


  1. I have an issue but not sure if this is the right place to ask. I upgraded from an iphone4 to galaxy 5 back in oct (AT&T). My sister bought a new iphone 6 in dec (Verizon). From the moment she took her iphone out of the box, she has not been able to text me. I am ableto text her but her responses dont go through my phone. Also, my number shows up on her phone with 0101xxx-xxx-xxxx. So long story short: we can call each other, I can text her, she cant text me.

  2. I guess I have a problem not sure how to resolve it with my iMessage service, I have a Galaxy S5 now, I had to get rid of my iPhone 4 because of it was to old to upgrade to ios 8, but I also have a iMac and a iPad and a iPhone 4s so those all use iMessage, do I have to give up iMessage completely to get messages on my Galaxy?

    • I’m afraid that might be the case. Try this though before you give up; deactivate the service for your phone number and on your iPad and iMac, set the messages app to send and receive iMessages from your email account only.

    • Thanks Fatima, what I ended up needing to do was setup a call with Apple, before they called I tried using their web tool the previous night, according to them it failed. So the rep removed my phone number manually from her system. Once she did that my txt/mms started working immediately. I could still use iMessage on all my other devices because once they failed to find the number they rolled to my Apple ID, but I did go back and delete this number from all my devices.

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