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How to Fix the Netflix Site Error (We were unable to process your request)

The Netflix streaming service is available to all platforms. Nevertheless, users sometimes have trouble watching their favorite movies and TV shows on the website due to the Netflix site error. It looks like this:

Netflix Site Error

Fortunately, Netflix has some helpful instructions in the Help Center that you can check out. They aren’t complete, though, so you can follow the easy steps below to get rid of the Netflix site error and get back to your media content in no time.

How to Fix the Netflix Site Error

How to fix the Netflix site error

Check out the next simple instructions to discover how to repair Netlfix access problems.

1. Try to connect using another device

There might be something wrong with the computer, smartphone or tablet you’re using to sign in to the Netflix website. If you have multiple devices in your household, try another one but make sure to connect to the same network.

On the other hand, if you have only one device and can’t get hold of another, sign out of the streaming service, and then sign back in to see if this resolved the Netflix site error.

2. Restart your web browser

Your web browser might need a little nudge to fix any page loading issues it might be experiencing. It’s usually enough to restart Chrome or whatever application you’re using, but make sure to properly close all its processes first.

How to restart your web browser correctly on Windows 10:

  1. Right-click the taskbar and go to Task ManagerWindows 10 shows how to open Task Manager from the taskbar
  2. Find all processes that belong to your browser
  3. Select each process and click End taskTask Manager shows how to end the Google Chrome task
  4. Relaunch your browser and sign in to Netflix

If you can’t access the Task Manager, you can resort to Command Prompt to close all processes of your web browser.

  1. Press Win key + R, type CMD, and press Enter
  2. Type tasklist and press Enter to list all currently running tasks
  3. Locate the task associated with your web browser (e.g. for Google Chrome, it’s chrome.exe)
  4. Type taskkill /f /im task_name.exe /t, and replace task_name with the process name of your web browser. Press Enter
  5. Relaunch your web browser and log in to Netflix

How to restart your web browser correctly on Mac:

  1. Select your web browser window, open the Apple menu, and select Force Quit
  2. Alternatively, press Option + Command + Esc, select the web browser from the list and click Force Quit
  3. Relaunch your browser and try to log in to Netflix

3. Restart the Netflix app

If you’re using the Netflix app for Windows 10, Android, or iOS, it’s a good idea to restart it, too. When it comes to Windows 10, you just have to exit the Store window and then relaunch the Netflix app.

How to restart the Netflix app on Android:

  1. Open the Settings menu and go to Apps
  2. Find and tap the Netflix app
  3. Tap Force stop
  4. Relaunch the Netflix app

How to restart the Netflix app on iOS:

  1. On the Home screen, swipe up and stop in the middle of the screen
  2. Swipe left or right to locate the Netflix app
  3. Swipe up on the app’s preview to close Netflix
  4. Relaunch the Netflix app

4. Clear browser cache and cookies

If your web browser is experiencing the Netflix site error due to page loading issues, then you should empty browsing data to resolve this problem.

For example, you can hard refresh your web browser to stop loading cache on the Netflix website. To do this, make sure you’re in the Netflix tab, then press Ctrl + Shift + R, Ctrl + F5, or Shift + F5 for Windows, or Shift + Command + R for Mac.

But a long-term solution is to clear your browser’s entire cache and cookies.

How to clear Chrome cache on Windows and Mac:

  1. Open Chrome and go to the More menu
  2. Select SettingsGoogle Chrome shows how to access the Settings menu
  3. Scroll down to Privacy and security, then click Clear browsing data (or visit the chrome://settings/clearBrowserData address)Google Chrome shows how to access the Clear browsing data option
  4. In the Basic tab, set Time range to All time
  5. Check Browsing history, Cookies and other site data, and Cached images and files
  6. Uncheck everything else
  7. Click Clear dataGoogle Chrome shows how to clear browsing data
  8. Relaunch Chrome and try to log in to Netflix

How to clear Firefox cache on Windows and Mac:

  1. Open Firefox, click the hamburger button and choose OptionsMozilla Firefox shows how to access the Options menu
  2. Go to Privacy & Security and click Clear Data…Mozilla Firefox shows how to access the Clear Data option
  3. Enable the Cookies and Site Data and Cached Web Content settingsMozilla Firefox shows how to clear data
  4. Click Clear
  5. Restart Firefox and try to access Netflix

How to clear Microsoft Edge cache:

  1. Fire up Edge and click the More button on the top-right corner
  2. Go to SettingsMicrosoft Edge shows how to access the Settings menu
  3. Select Privacy, search, and services (or visit the edge://settings/privacy address)
  4. At Clear browsing data, click Choose what to clearMicrosoft Edge shows how to access the Clear Browsing Data option
  5. Set Time range to All time
  6. Enable the Browsing history, Download history, Cookies and other site data, and Cached images and files settings
  7. Click Clear nowMicrosoft Edge shows how to clear browsing data
  8. Restart Edge and try to use Netflix

5. Restart your device

When dealing with the Netflix site error, it sometimes helps to restart your Windows PC, Mac, smartphone, or tablet. Doing so will restart all processes, services, and drivers that affect your web browser or the Netflix app.

Once the device is booted up again, try to access Netflix as usual.

6. Update your web browser

An outdated browser could have a negative impact on the streaming service. So, instead of signing in, you view the Netflix site error with the We were unable to process your request message. But you can quickly resolve this matter by updating your web browser to the latest version.

How to update Chrome on Windows and Mac:

  1. Launch Chrome and open the More menu
  2. Go to Help and click About Google Chrome (or type chrome://settings/help in your address bar)Google Chrome shows how to access About Google Chrome from the Help meu
  3. The tool finds and downloads any updates automaticallyGoogle Chrome is checking for updates
  4. Once the update is complete, click Relaunch and try to use Netflix

How to update Firefox on Windows and Mac:

  1. Open Firefox and click the hamburger button to open a menu
  2. Go to Help and select About FirefoxMozilla Firefox shows how to access About Firefox from the Help menu
  3. The tool searches for updates and downloads them on its own
  4. When the update is done, restart Firefox and try to access Netflix

How to update Microsoft Edge:

  1. Fire up Edge and click the More button to open a menu
  2. Go to Help & feedback and click About Microsoft Edge (or visit the edge://settings/help address)Microsoft Edge shows how to access About Microsoft Edge from the Help & Feedback menu
  3. The program will search for, download, and install newer versions right away
  4. Click Restart and try to use Netflix nowMicrosoft Edge asks to restart to complete the update

7. Update the Netflix app

Similarly, if you prefer the Netflix app to the web browser, you should update it, too.

How to update the Netflix app on Windows 10:

  1. Press the Win key, type Microsoft Store, and open this app
  2. Open the More button on the top-right corner
  3. Select Download and updatesMicrosoft Store shows how to access Downloads and Updates
  4. Locate the Netflix app and press the download button next to it
  5. Wait until the update is complete
  6. Launch the app and try to use Netflix

How to update the Netflix app on Android:

  1. Open Play Store
  2. Select your Google account and go to My apps & Games
  3. Find the Netflix app in the Updates area and click Update
  4. If you can’t locate it, it means that it’s already updated
  5. Launch the app and try to use Netflix

How to update the Netflix app on iOS:

  1. Launch the App Store
  2. Go to Updates
  3. Locate the Netflix app and click Update
  4. If it shows the Open button instead, it means that it’s already updated

8. Update your GPU and network drivers

Netflix might be experiencing issues with the GPU or network devices, or both. For instance, if the drivers are outdated, then you should update them to the latest version in order to get rid of the Netflix site error.

How to update the GPU and network drivers on Windows 10:

  1. Right-click the Start menu and go to Device ManagerWindows 10 shows how to access Device Manager from the Start right-click menu
  2. Expand the Network adapters group
  3. Right-click your network device and select Update driverDevice Manager shows how to update network driver
  4. Click Search automatically for updated driver softwareWindows 10 shows how to search automatically for updated network driver software
  5. If the search results don’t return anything, click Search for updated drivers on Windows UpdateWindows 10 shows The best drivers for your network device are already installed message
  6. Do the same for your GPU driver in the Display adapters categoryWindows shows how to update display adapter drivers in Device Manager
  7. Restart your computer and try to access Netflix

How to update the GPU and network drivers on Mac:

  1. Open the Apple menu
  2. Go to Software Update
  3. Wait until Mac finds and downloads any new updates
  4. Reboot the computer and try to sign in to Netflix

9. Use custom DNS servers

Perhaps your DNS servers are doing a poor job at translating domain names into IP addresses, resulting in a poor page loading speed and the Netflix site error. However, you can easily fix this problem by changing your DNS servers to speed up your Internet connection.

How to set custom DNS servers on Windows 10:

  1. Make sure you’re signed in to Windows 10 as the computer administrator
  2. Right-click the Start button and select Network Connections
  3. Click Change adapter optionsWindows 10 shows how to change adapter options
  4. Right-click your Internet connection and choose PropertiesWindows shows how to access an Internet connection's properties
  5. Select Internet Protocol Version 4 (TCP/IPv4) and click PropertiesWindows shows how to access IPv4 properties
  6. Remain in the General tab and pick Use the following DNS server addresses
  7. Set Preferred DNS server to 8.8.8.8
  8. Set Alternate DNS server to 8.8.4.4
  9. Click OKWindows 10 shows how to set Google Public DNS servers
  10. Try to access Netflix now

How to set custom DNS servers on Mac:

  1. Go to the Apple menu and select System Preferences
  2. Click Network
  3. Click Advanced and select the DNS tab
  4. Click the + sign to add a new DNS server address
  5. Enter 8.8.8.8 and 8.8.4.4
  6. Click OK to confirm
  7. Try to use Netflix now

How to set custom DNS servers on Android:

  1. Visit the Settings area and tap Network & Internet
  2. Tap Advanced and then Private DNS
  3. Select Configure Private DNS and type dns.google
  4. Save the current configuration and exit to the Home screen
  5. Open the Netflix app and try to connect

How to set custom DNS servers on iOS:

  1. Open the Settings section and select Wi-Fi
  2. Tap the i icon next to your Wi-Fi connection
  3. Tap DNS and enter 8.8.8.8, 8.8.4.4
  4. Save options and quit to the Home screen
  5. Relaunch the Netflix app and try to use it

10. Use the Internet Connections troubleshooter on Windows 10

If your Internet connection is not working properly, this could affect the Netflix loading screen and cause the notorious site error. However, you can turn to the Internet Connections troubleshooter to find and fix common network problems on a Windows 10 PC. Here’s what you need to do:

  1. Right-click the Start button and select SettingsWindows 10 shows how to access settings from the Start right-click menu
  2. Go to Update & SecurityWindows 10 shows how to access the Update and Security settings
  3. Press Troubleshoot on the left
  4. Pick Internet Connections and click Run the troubleshooterWindows 10 shows how to run the Internet Connections troubleshooter
  5. Follow the wizard steps and restart your PC
  6. Try to use Netflix now

11. Flush your DNS servers

If the Netflix site error is caused by network connectivity problems, you can swiftly resolve them by flushing your DNS servers, whether you have a Windows 10 PC or a Mac. It’s not necessary to install any third-party programs because you can resort to the console environment: Command Prompt on Windows 10 and Terminal on Mac.

How to flush DNS servers on Windows:

  1. Press Win key + R, type cmd, then press Ctrl + Shift + Enter to open Command Prompt with elevation rightsWindows 10 shows how to run Command Prompt as admin
  2. Run the following code and press Enter after each line:
    • ipconfig /flushdns
    • ipconfig /registerdns
    • ipconfig /release
    • ipconfig /renew
    • netsh winsock reset
  3. Restart your computer and try to use Netflix

How to flush DNS servers on Mac:

  1. Launch the Terminal app
  2. Type sudo killall -HUP mDNSResponder and press Return
  3. Enter your admin username and password to confirm, then press Return
  4. Restart your Mac and try to access Netflix

12. Check your Internet connection

You can take additional steps to ensure that your Internet connection is functioning normally. Here are a few things you can try:

  • Reboot your router
  • Make an exception for the Netflix app in the firewall
  • Switch from wireless to wired (cable) mode
  • Try connecting to another Wi-Fi network
  • Turn on your mobile data plan
  • Check your Internet speed
  • Turn off Airplane mode

The Netflix site error can be fixed

To review, the Netflix site error is pretty common in the Netflix community and can occur on all platforms, including Windows, Mac, Android, and iOS. It can be caused by various issues with your device or network connection.

To fix it, you can try to connect using another device, restart your web browser, the Netflix app or your device, clear browser cache and cookies, update your browser or Netflix app to the latest version, as well as update your graphics and network drivers.

It’s also a good idea to set custom DNS servers, run the Internet Connections troubleshooter built into Windows 10, flush your DNS servers, and check your Internet connection. If everything fails, there might be a problem with the Netflix servers, which will likely get resolved quickly, so you just have to wait.

How did you get rid of the Netflix site error? Did we miss any important steps? Let us know in the comment area below.

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