Hulu is a video streaming service and like any other streaming service, it does run into trouble from time to time. If the problem is on Hulu’s end e.g., a disruption in service, it is for them to resolve. That said, you may run into problems of your own with Hulu regardless if you’re watching in your browser or on the official app.
Hulu error code RUNUNK13
The Hulu error code RUNUNK13 is a network error. For one reason or the other, your system is unable to connect to the streaming service or it is unable to get a response from Hulu within a reasonable timeframe. It is also possible that apps, your browser’s history, or your ISP is blocking access to the service.
Run through the following checks before you move on to a solution to the problem.
- Stream Hulu on other devices e.g. a smartphone or SmartTV.
- Try playing a different title.
- Sign out, and sign in again.
1. Power cycle system and router
A power cycle can help resolve network issues that may otherwise take time to troubleshoot.
- Shut down your system.
- Go to your router.
- Press and hold the power button on the router for 15 seconds.
- Release it and wait another 15 seconds.
- Turn the router on.
- Turn your system on.
- Try streaming Hulu.
2. Check service status
The first thing you should check is if Hulu is experiencing a service outage. It may be widespread or intermittent.
- Open your browser.
- Visit Down for everyone or just me.
- Enter the full URL for Hulu and tap Enter.
- You can also check the official Hulu Support Twitter account for an update about the service’s status.
3. Check regional blocks
It is possible that the service is up but your ISP is blocking it.
- Open Command Prompt.
- Run the following command.
- If the request times out, but the service is up, it is possible that your ISP is blocking Hulu.
- Use a VPN and run this command again. If you get a response from the IP, it means that your ISP is blocking access to Hulu. You will need to talk to them to sort this out or use a VPN to watch Hulu.
4. Clear browser cache
Assuming your ISP is not blocking Hulu, and the service is up and running, your browser may be the problem.
- Open your browser.
- Go to the browser’s settings.
- Look for cookies and cache, or something similar.
- Clear all cookies and the cache.
- Restart the browser.
- Visit Hulu and try streaming.
5. Uninstall and reinstall app
If you’re using the Hulu app on Windows 10, uninstall and reinstall it.
- Open the Start Menu.
- Go to the apps’ list.
- Look for Hulu.
- Right-click it, and select Uninstall.
- Once uninstalled, install the app again.
6. Reset Hulu app
On Windows 10, you can reset the Hulu app from the Settings app. This may help when uninstalling and reinstalling doesn’t do anything.
- Open the Settings app.
- Go to Apps.
- Select Hulu from the apps’ list.
- Click Advanced Options.
- Scroll down, and click Reset.
- Open Hulu, sign in, and try streaming.
7. Remove device and add it again
Try removing your device and adding it again.
- Sign in to Hulu in your browser.
- Click your profile at the top right and select Account.
- Look for Watch Hulu on your device on the Account page.
- Click Manage Devices.
- Click ‘Remove’ next to the device that you’re watching on.
- You will be signed out of the device. Sign in again and try streaming.
Try a VPN
A VPN can prevent Hulu from streaming. It can also help you stream from the service. It really depends on the VPN. Look for a VPN service that works well with Hulu and try using it if nothing else works.
As far as network problems on your own system go, these solutions will allow you to fix the Hulu error code RUNUNK13. Streaming services are simple to use and their network settings aren’t complicated so in most cases a power cycle alone will do the job. That said, if you watch from behind a VPN, you may have to look for a new, more robust service.