Chrome blocks malicious apps from being downloaded. It also protects you from visiting malicious links. Chrome has a built in tool for scanning malicious files and links. It also has a tool called Software Reporter tool that reports the results of the many scans it runs to Google. Like Chrome, it too can consume a lot of system resources. That said, if Task Manager is reporting exceptionally high power usage and the Chrome Software reporter tool is responsible for it, the fix is pretty simple.
Chrome Software reporter tool
The first thing you should do is close all Chrome windows that you have open. Wait for a while to see if power usage goes down. If it doesn’t, open Task Manager and check if Chrome is still running. If it is, expand it and see what processes are running under it. If you see Software reporter tool, select it, and click End Task at the bottom right.
Run Chrome again and check if it causes the power usage to spike again. If it doesn’t, your problem is solved. The power spike was likely just a fluke. If the power does spike again, or it does so often whenever you’re running Chrome, then try the next fix.
Try disabling Chrome’s background services. Open Chrome and click the more options button at the top right. From the menu that opens, select Settings. On the Settings page, scroll all the way to the end and click Advanced. Under the System section, turn of ‘Continue running background apps when Google Chrome is closed’. Check if this fixes the problem.
If it doesn’t, you have one of two options left; you can reset Chrome and fix whatever is wrong with the Software Reporter Tool, or you can delete the tool from your system and prevent it from running.
Resetting Chrome is easy and your bookmarks or history won’t be lost. You can reset it from the Settings page. Click Advanced and then scroll to the very bottom. If resetting doesn’t do the trick, you can delete the Software Reporter tool.
Open the following location on your system.
Inside this folder, you’ll a file called software_reporter_tool.exe. Deleting it will prevent Chrome from running the tool again. If you update Chrome, the tool will be installed again. You can always delete it each time you update Chrome however, you should wait and see if the tool still causes problems after the browser updates. Normally, the Software Reporter tool isn’t supposed to drag down your system and a Chrome update might just fix whatever is causing the problem.
If the problem persists, go ahead and delete it again.