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How to fix Netflix error U7353-5101 on Windows 10

Netflix, as a service, may seem simple since it’s video streaming. Some might think it’s the same as YouTube but Netflix offers paid, copyright-protected content for streaming, and in order to protect the content from piracy, it has various checks in place to block tools that may be used to pirate content.

As such, when one of these checks are triggered, Netflix may show an error. Unfortunately, the Netflix error codes aren’t very descriptive of the problem you’re facing. If you’re seeing the Netflix error U7353-5101, the fix is pretty simple.

Fix Netflix error U7353-5101

The Netflix error U7353-5101 is fairly easy to resolve however, you should make sure your account is not being viewed on more devices than it allows e.g., if your account restricts you to one device, make sure no one else is using it when you are or you may see this error. This code largely appears on the Windows 10 UWP app but if you see it in your browser, you can try some of the fixes we’ve listed here.

1. Restart app/browser

The Netflix error U7353-5101 can appear on the Netflix app for Windows 10 and it can appear in whichever browser you’re watching Netflix in. A quick and effective fix is to close the app or browser, and open it again. If you’re watching in your browser, make sure you quit the browser. Simply closing and re-opening the Netflix tab may not do the trick.

2. Reset app

The Netflix error U7353-5101 is more likely to appear on the Netflix app for Windows 10. If closing and re-opening it doesn’t work, you can reset the app. Resetting the app will log you out of your account but your watch history and other account settings will remain untouched (this fix does not work for browsers).

  1. Open the Settings app.
  2. Go to the Apps group of settings. 
  3. Select the Apps & Features tab.
  4. Select Netflix from the list of apps, and click Advanced Options.
  5. Scroll down, and click Reset.
  6. Open Netflix, sign in to your account, and select a title to play.

3. Uninstall and reinstall app

While a reset of the Netflix Windows 10 app should fix this problem, if it persists, you can uninstall and reinstall the app.

  1. Open the Start menu.
  2. Go to the Apps’ List.
  3. Look for Netflix, and right-click it.
  4. Select Uninstall.
  5. Once the app has been uninstalled, install it again from the Microsoft Store.

4. Clear Netflix cookies

Clearing Netflix cookies can also resolve the U7353-5101 error.

  1. Open your browser and sign in to your Netflix account
  2. In your browser, visit this Netflix settings page.
  3. Your cookies will be cleared and you will be signed out.
  4. Sign in again, and you will be able to play titles.

5. Disable VPN

It is possible that a VPN service is interfering with Netflix. Netflix blocks a great number of VPN services so try disabling the one you’re using then try playing a title.

If you absolutely need to use a VPN for Netflix, check out our list of VPNs that are able to work with the service.


The U7353-5101 error is tame. Often, dismissing the title that you want to play and returning to the Netflix home screen is enough to fix it. If that alone doesn’t do the trick, one of the fixes we’ve listed definitely will.

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