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Wireless Keyboard Touchpad Not Working (Troubleshooting Guide)

Wireless keyboards have been around for a long time and they’ve changed quite a bit. You’ll find they come in all sorts of variations depending on how you use the keyboard. 

Some keyboards come with a built-in touchpad. It’s great if you’d like to use a touchpad with a desktop computer but you do not want to add another peripheral to your desk.

Wireless keyboard touchpad not working

Wireless keyboard touchpad not working

Logitech manufactures some of the best keyboards for computers. They work great with just about any OS; macOS, Linux, and of course Windows 10. You will probably be able to get a Logitech keyboard to run more smoothly on a Windows system but there are always exceptions.

If you’ve connected a wireless keyboard, that is or isn’t a Logitech keyboard, and you cannot get the touchpad to work, try the fixes below.

1.  Uninstall and reinstall the keyboard

When a keyboard doesn’t work the way it does i.e. the touchpad doesn’t work, you can often resolve the problem by uninstalling and reinstalling the device. 

  1. Open Device Manager.
  2. Expand Keyboards.
  3. Right-click the wireless keyboard and select Uninstall device.
  4. Remove the wireless dongle that your keyboard uses to connect to system or unpair it if it’s a Bluetooth device.
  5. Restart the system.
  6. Connect the dongle again or pair the keyboard.
  7. The device will install automatically and start working.

2. Check batteries

A wireless keyboard runs on batteries. You can use simple, single-use dry batteries or you can use rechargeable ones. In either case, a low battery or a battery that’s weakened will prevent the keyboard from working as it should. 

Change the battery for the keyboard. Even if you see that it’s not low, try changing the battery out for new/fresh ones and try the trackpad.

3. Enable touchpad

The touchpad on the keyboard may be disabled. Check if there’s a switch on the keyboard that can turn it on. If not, try the Fn+F8 key to turn the touchpad on.

4. Install proprietary drivers

Some keyboards e.g. Logitech keyboards often come with their own apps and/or drivers. Installing them may be necessary in order to get the keyboard to work. 

Check if there are drivers available. They may come in a disk with the packaging of the keyboard or you can check online to see if there are drivers available on the keyboard manufacturer’s official website.

5. Run keyboard troubleshooter

Try running the keyboard troubleshooter on Windows 10.

  1. Open the Settings app (Win+I keyboard shortcut).
  2. Go to Update & security.
  3. Select Troubleshoot.
  4. Click Additional troubleshooters.
  5. Run the keyboard troubleshooter.

6. Remove other peripherals

If your keyboard connects to the system via Bluetooth, try and remove other Bluetooth paired devices. If the keyboard connects via a dongle, remove other devices that are connected to the system via a USB port e.g., a phone, remove it. Make sure the keyboard is connected directly to the system and not through a USB hub.

7. Clean the trackpad

Trackpads may not work as well if they’re dirty and dirt tends to build up over time with use. Use a safe cleaning solution and clean the trackpad. It can help the trackpad run better.


The trackpad on a wireless keyboard should work if the keyboard itself is working. The trackpad isn’t a difficult device to configure. In fact, in most cases, it’s as easy to use as a mouse. The above fixes will help you get the trackpad to start working.

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