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Microsoft Teams Not Loading: FIX Teams Crashing, Freezing or Fails to Load

Multiple users have complained that once they launch the Microsoft Teams desktop app, it either freezes, crashes, or shows the fail to load error. There are multiple reasons for this issue. Sometimes some files are corrupted, the cache is full, or there are network authentication issues that cause the MS Teams desktop application to freeze or fail to load. Primarily, these errors occur in the Microsoft Teams desktop app.

Microsoft Teams Not Working (SOLVED)

Here are some fixes and bypasses that you can apply to get rid of this error:

1. Login through Web or Mobile Application

This is the easiest error bypass if you are in a hurry to join a meeting on Microsoft Teams. Here is the step by step instructions on how to login to MS Teams through web and mobile apps:

  1. Go to the Microsoft Teams web app.
  2. Login with your Microsoft Team account.
  3. The Web app for Microsoft Teams is similar to the desktop app and you will be enjoying the same functionality.
  4. You can also use the Microsoft teams Android and iOS apps as well.

2. Clear Microsoft Teams Cache

Clearing the Microsoft Teams cache can fix the app freezing and crashing.

  1. Completely shut down Microsoft Teams.
  2. Open Task Manager and make sure all Microsoft Teams related services are running in the task manager. Exit those services and processes as well.
  3. Open File Explorer, click on the address bar, paste the following, and tap Enter.
  1. Now locate the folders Application Cache, Blob_storage, Cache, and GPUCache.
  2. Open each one of them and delete everything inside these folders.
  3. Now open the Databases folder. and delete the .db and any other file inside.
  4. Open indexedDB folder and delete any files that are inside.
  5. Now locate Local Storage and TMP folders and delete any files inside these two.
  6. Reboot your computer.

MS teams freezing 1

3. Reinstalling Microsoft Teams

Although it may not matter much what the cause of this is (corrupt files, etc) it does seem like a fresh install of Microsoft Teams has worked for many users facing this error. Here’s how you can uninstall and reinstall MS Teams.

  1. Open the Settings app and go to Apps.
  2. Select the Apps and features tab.
  3. Select Microsoft Teams program. Click the Uninstall button and follow the on-screen prompts.
  4. Reboot your PC once the uninstallation is complete.
  5. After reboot,  download and install the latest version of the Microsoft Teams from the official site. Click here to download
  6. After the installation is complete, log in with your credentials.


We have found these three effective methods to resolve the Microsoft Team not loading errors.

If you’re experiencing freezing and crashes in other apps, or generally on the OS, it’s possible the problem isn’t with Microsoft Teams but with the OS. Something might be dragging the system resources down or the OS might have other stability issues that you will have to troubleshoot.

Did they work for you?

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