Microsoft Teams cannot be used offline, and it cannot be used without signing in to a Teams account. This means that in order for the app to work, you need an active internet connection and a valid account. Neither are hard to get but Microsoft Teams has its own set of problems and more often than not, they prevent users from signing in.
Microsoft Teams Something Went Wrong
Microsoft Teams errors offer an error message or an error code, or both. Neither of them are very helpful in identifying the exact cause of the problem. In many cases, you may see the same error message for different problems.
The ‘Something went wrong’ error message is vague but you’ll often see it when you fail to sign in to Microsoft Teams. A failure to sign in generally points to a few different things;
- No internet connection or problems with the network.
- Incorrect or corrupted sign-in credentials.
1. Power cycle the router
Network problems can often be resolved by restarting the router.
- Locate the power button on your router.
- Press and hold the button for fifteen seconds.
- Release the power button and wait fifteen seconds.
- Press the power button to turn the router on.
- Return to your system, and try signing in to Microsoft Teams.
2. Check your sign-in credential
The Something Went Wrong error can be a result of incorrect sign-n information being entered. If you use the same account for other Microsoft services, try signing into them e.g., in Outlook. If you do not use any other Microsoft service, you can still use the same username and password to sign in to the official Microsoft website. If you’re able to sign in, proceed to the next solution. If not, recover your password and use it to sign in to Microsoft Teams.
3. Remove sign-in credentials from Windows 10
Microsoft Teams stores your sign-in information on Windows 10 and it allows it to quickly sign in when you open the app. If there’s a problem with these credentials, you may see the Something Went Wrong error message.
- Quit Microsoft Teams.
- Open File Explorer.
- Enter the following in the location bar, and tap Enter.
Control Panel\User Accounts\Credential Manager
- Click Windows Credentials.
- Look for Microsoft Teams, or Office 365.
- Expand the set of information and click Remove.
- Open Microsoft Teams and enter your email and password.
4. Check service status
Check if Microsoft is experiencing trouble with any of its services.
- Open your browser.
- Visit this link.
- Check if a service is down.
For AD/company account
Ask your system admin to check the Service Health Dashboard and check for any reported problems. The admin alone can resolve them or they may be able to help you figure out what may be the problem if the other solutions listed here do not work.
The Something Went Wrong error is vague but it normally appears for sign-in related problems that Microsoft Teams appears to have a lot of. AD users may run into more trouble than individual users. Still, even with an active directory, the login credentials are often to blame for this error and fixing them will fix the issue in most cases.