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How to fix the 0x97 error on Epson printers

Printers are plug & play on Windows 10. When you connect a printer to a Windows 10 system, drivers for it will install automatically and the printer will be set up, ready to print, within minutes. In some cases, you may need to install an additional, proprietary app for a printer but that doesn’t happen often.

0x97 error Epson printers

Fix 0x97 error on Epson printers

If you’re connecting an Epson printer to your system, and you see the 0x97 error on the printer’s input panel or as an error message on your screen when you try to print something, the printer may not be set up correctly.

Before you try to fix it though, make sure that;

  • The cables connecting the printer to the power supply and to your computer are securely connected.
  • Make sure the cables aren’t damaged and try to use original cables.
  • It’s worth switching the cables out for new ones to see if the problem goes away.
  • Make sure the printer is placed on a flat surface and that no panel is open. Consult the printer’s manual to see how it should be set up.
  • Make sure no paper is jamming the printer, and that the tray is loaded. 
  • Make sure the printer can detect paper in the paper tray. Normally, you have to push it back far enough for the printer’s sensor to detect there is paper.
  • Connecting the printer to a different port on your computer.

If the error persists despite passing the above checks, try these fixes.

1. Run printer troubleshooter

Windows 10 has a built-in troubleshooter for printers. It’s the first thing you should run if you get a printing error.

  1. Open the Settings app with the Win+I keyboard shortcut.
  2. Go to Update & Security.
  3. Select the Troubleshoot tab.
  4. Click Additional troubleshooters.
  5. Select and run the Printer troubleshooter.
  6. Apply all fixes that it recommends.

2. Uninstall and reinstall the printer

Printer installation is handled automatically by Windows 10 but it can still go wrong. Uninstall and reinstall the printer to fix the error message.

  1. Open the Settings app with the Win+I keyboard shortcut.
  2. Go to Devices>Printers & scanners.
  3. Select the Epson printer and click Remove device.
  4. Disconnect the printer from the computer.
  5. Restart the computer.
  6. Turn the printer off and unplug it.
  7. Allow the printer to remain unplugged for 1-2 minutes.
  8. Boot the computer back up.
  9. Connect the printer to the computer again.
  10. Wait for Windows 10 to install the printer.

3. Update printer driver

Windows 10 automatically installs printer drivers but they may not be the newest ones. You can manually update the drivers yourself.

  1. Open Device Manager.
  2. Expand printers.
  3. Right-click the Epson printer and select Update driver from the context menu.
  4. Search online for driver updates and install the ones that are available.
  5. Restart the system.

Physically clean the printer

The error may be a result of residue built up along the printer’s sensors. This can happen from toner, ink, or dust. Generally, you should clean it regularly and place it somewhere it won’t attack unusual dust.

  1. Unplug the printer from the power socket and from the computer.
  2. Open the panels on it and use a soft, semi-wet cloth to clean the visible areas.
  3. If the printer is hot, allow it to cool before you clean it. 
  4. Once cleaning is done, allow the printer to ‘dry’ for 10-15 minutes before you turn it back and try to print something.

Conclusion

Printers are easier to set up today than they were ten years ago but they still run into all sorts of vague errors. Often, these problems can be resolved by uninstalling and reinstalling the printer. If your printer is old, it may be nearing the end of its life. Take it in for a hardware check if the problem persists.

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