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How to fix “frequency out of range” issues on PUBG

PUBG is not a game that you can play on a low-end system. You need something that has at least 8GB RAM to spare and low end systems do not normally have that much. A mid-tier system may have that, and the processing power needed to run the game. RAM and processing power are not the only requirements that PUBG has. There are other requirements if not met will prevent you from running the game.

Fix “frequency out of range” issues on PUBG

The “frequency out of range” issues on PUBG is a display issue. More precisely, your monitor is either too old or its settings are incorrect and the game cannot run on it. When you see this error, the game usually exits. If your monitor has been running the game without problems, and you suddenly start seeing this error, the problem may lie with the graphics driver. Try the following fixes.

1. Check monitor refresh rate

The monitor refresh rate generally doesn’t change but a driver update or a game may force it to change.

  1. Open the Settings app with the Win+I keyboard shortcut.
  2. Go to Display.
  3. Scroll down and click Advanced display settings.
  4. Open the Refresh rate dropdown.
  5. Select either 60Hz or 144Hz.

  1. Click the Display adapter properties on this same screen.
  2. Go to the Monitor tab.
  3. Make sure the refresh rate is set to 60Hz or 144Hz.

2. Switch to Windowed mode

Some players have been able to resolve the issue by playing PUBG in windowed mode instead of in full screen mode. You can change the mode from the game’s settings though in some cases, the game quits before you’re able to access the setting. If you’re unable to change the display mode for the game, try the other fixes.

3. Roll back graphics driver

The “frequency out of range” issues on PUBG has been reported by players using Nvidia Gsync and running the driver version 388.31. If you’ve recently updated the GPU driver on your system, roll it back to an older version.

  1. Open Device Manager.
  2. Expand Display Adapters.
  3. Double-click the GPU.
  4. Go to the Driver tab.
  5. Click Roll back driver.
  6. Roll back to an older version that’s available.
  7. Restart the system after the roll back is complete.

4. Update graphics driver

Much like a driver update can cause the “frequency out of range” problem, it can also fix it. A new update can patch the problems that an old one caused. Check if a driver update is available for your GPU and install it.

  1. Open Device Manager.
  2. Expand Display adapters.
  3. Right-click the GPU and select Update driver.
  4. Search online for drivers and install the one that is available.
  5. Restart the system.

5. Disable Gsync

Nvidia’s Gsync has been known to cause the “frequency out of range”. Disabling will fix the problem.

  1. Right-click an empty area on the desktop and select Nvidia control panel from the menu.
  2. Look for a plus button next to Display.
  3. Click Set up G-SYNC.
  4. Uncheck Enable G-SYNC.


The “frequency out of range” problem can appear even if the game has been running without any problems on your system for years. It usually boils down to a driver issue. That said, it’s a good idea to check if your hardware has been damaged. Your monitor, HDMI cable, and even the GPU can be damaged. Run a diagnostics check on the GPU to be safe.

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