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Struggling with Your Amazon Firestick? Try These 12 Quick Fixes Now

Fire TV Stick is Amazon’s streaming media player device that many people use on their TVs to watch streaming content like Netflix or install some apps from the Amazon Appstore. It comes with a smart remote (Alexa Voice Remote) to help navigate the system.

It’s a straightforward device to use, but there are many ways it can cause headaches and stop working properly.

Amazon Firestick with Addictive Tips Logo

Troubleshooting: Easy Ways to Fix a Non-Responsive Amazon Firestick

Most of the time, a basic solution can fix the most baffling problems with Amazon Firestick. So, before going into depth about our step-by-step solutions for specific problems, we recommend trying these common fixes first.

You can attempt these tricks to fix all kinds of issues:

1. Restart the Firestick

No matter your Firestick problem, this should be the first thing you do. You can restart these devices in 2 simple ways.

Method 1: 

Simply hold the Select and Play/Pause buttons on your remote at the same time for 5 to 10 seconds. The Firestick will then reboot automatically.

Restart Amazon Firestick

Method 2:

  1. In the Amazon Firestick menu, navigate to settings by clicking the gear icon. Then select “My Fire TV”.
    My FireTV
  1. Now scroll down and select “Restart”.
    Restart Amazon Firestick in Settings

2. Unplug The Power Cord

If your remote doesn’t work or you don’t have access to it, the easiest way to restart your Firestick device is to unplug the power cord. Wait about 5 minutes, then plug the cord again to see if the issue is resolved.

Note: If you have powered your Fire TV Stick using the USB connector to the TV and not the AC adaptor, simply unplug the USB cable instead of the power cord.

3. Check the HDMI Input

The culprit for many Firestick issues is the HDMI cable. 

  1. First, disconnect all HDMI cables, including the Firestick cable from the TV.
  2. Wait 30 seconds, then plug back the HDMI cables and restart the Firestick.

Also, your HDMI cable may be defective and cannot be fixed. Try using another cable and see if the issue persists.

4. Replace Batteries

The Fire TV Stick comes with two AAA Amazon batteries for the remote. If you haven’t checked the batteries in a long time, they may be dead. Replacing batteries can potentially fix the problem with the Amazon Firestick not working.

5. Reinstall the Apps

If a particular app on Amazon Firestick doesn’t work as it should, the first and best answer to the problem is deleting and reinstalling that application. For instance, let’s assume you have an issue with Amazon Prime not working on Firestick. To do this, follow these steps:

  1. With the help of your remote, go to the settings (the gear icon) and select the “Applications” button.
    Applications on Amazon Firestick
  2. Now scroll down and select “Manage Installed Applications”.
    Manage Installed Applications Amazon Firestick
  3. You will see all your applications installed on the device. Select the Amazon Prime app or any other faulty apps, and then simply select “Uninstall.”
    Uninstall Amazon Firestick
  4. Now press the home button on your remote to return to the main page. Select the search option presented with a magnifying glass, then select the “Appstore” button.
    Search Appstore Amazon Firestick
  5. On the opened page, go to the “App Library” tab. Now, you can see every app installed on the device.  
    App Library Amazon Firestick
  6. Finally, select “Not Installed” to see the apps that you have deleted. Select the app you want to reinstall, and it’ll be downloaded to your Fire TV Stick.
    Not Installed Amazon Firestick

How to Fix a Blank Screen on Amazon Firestick

If you get no signal on your television and the screen is blank, assuming you have tried the common fixes above, there are two possible solutions. Due to the fact that you can’t see anything on your screen and can’t use the Firestick’s menu, we’ll utilize remote button shortcuts in these methods.

Method 1: Change the Resolution

The reason for Amazon Firestick not working in this situation can be your TV resolution. You just need to hold the up and rewind button at the same time for about 10 seconds.

Change Resolution Amazon Firestick

Now, the resolution will change automatically, and you can see the result of different resolutions on the TV. If any of the resolutions fixes the screen, click on the select button, and it’ll stay that way from now on.

Method 2: Factory Reset

Make sure to first try all the common fixes and the method above because this method will delete all your apps and data on the Amazon Firestick.

To factory reset your device using the remote controller, hold the right and the back buttons simultaneously for 15 seconds.

Factory Reset Amazon Firestick

After a few seconds, if the connections are correct and there is no hardware failure, the Amazon Firestick home page will show up.

How to Connect a Firestick to Wifi

Users can connect their Firestick to Wi-Fi through the “Network” settings. But a lot can go wrong and keep you from accessing your Wi-Fi internet. To make sure your Fire TV Stick is connected to the internet, follow these steps:

  1. First, check your internet connection to see if anything is wrong. Reset your internet router and unplug all of the network cables. Wait for 1 minute and plug back the cables. Also, see if your other devices can connect to the Wi-Fi.
  2. Go to the settings option with the gear symbol and select “Network.”
    Network Amazon Firestick
  3. Now, you will see all the networks available. Highlight the one you are having trouble connecting to and press the menu button on the remote (presented with three horizontal lines). Then press the select button to confirm it.
    Choose Network Amazon Firestick
  4. Now press the select button again and enter your password. Then select “Connect”.
    Connect Amazon Firestick to Network
  5. If you still can’t connect to your network, try the factory reset method mentioned above.

What should you do when your Amazon Firestick has these isssues?


If the app doesn’t work properly, follow these steps from the beginning:

  1. Download and install the Amazon Fire TV app from official sources like Google Play and App Store.
    Download Amazon Fire TV
  2. After the installation, make sure your smartphone and Amazon Firestick are connected to the same network.
  3. When you open the app, a list of available devices will appear. Select the device from your phone.
  4. There will now be a 4-digit number on your TV. Enter it in the app. You will then be able to use the app to control your Firestick device without problem.


If your Firestick remote volume buttons don’t work properly or the sound is suddenly muted, follow these simple steps to fix the issue:

  1. First, select the settings with a gear symbol on the right, then click “Equipment Control.”
    Equipment Control Amazon Firestick
  2. Now select the “Manage Equipment” option. If this option is not available, select “Add Equipment”. 
    Manage Equipment Amazon Firestick
  3. In this step, choose the “TV” option. Your TV will now prepare your remote for setup.
    Choose TV Option Amazon Firestick
  4. If there are more options presented to choose from, select “Change TV.”
    Change TV Amazon Firestick
  5. After that, Amazon Firestick will try to detect your TV. Follow the guided setup that will take 5 to 10 minutes.
    Add TV to Amazon Firestick

After that, your TV remote will be updated, and you can use the volume buttons or the mute button to unmute your Firestick.


If your Firestick Remote doesn’t connect to your Firestick device and none of the buttons seems to work, follow these steps:

  1. First, check the remote batteries and try to replace them with new ones.
  2. Unplug the HDMI and power cable of the Fire TV Stick. Wait for about 1 minute.
  3. On your remote controller, press and hold these 3 buttons at the same time for 15 seconds: the Back button, the Menu button, and the Left button.
    Connect Amazon Firestick
  4. Then, wait for 15 seconds and then remove the batteries from the remote.
  5. Connect back your Firestick to your TV, then wait for 1 minute.
  6. Insert the batteries into your remote. Then press and hold the home button on the remote until a blinking blue light is visible on the top part of the remote. Now your Firestick remote is ready to go.
    Amazon Firestick Home Button
  7. So, why is my Amazon Firestick not working even after following all these steps? If the steps above didn’t fix the issue, consider factory resetting the Firestick or trying another remote controller.  


In case your Alexa voice control feature on the Firestick remote doesn’t work, you can go through these steps to fix it:

  1. Try restarting the Firestick device and resetting the remote controller using the instructions we gave you in the previous sections.
  2. Go to the settings and choose “Account & Profile Settings”.
    Amazon Profile & Settings
  3. Select your Amazon account.
    Amazon Account
  4. Now Select “Deregister” and confirm it.
    Deregister Amazon Firestick Profile

Note: In this step, some content or personal settings from the Firestick device may get deleted.

  1. Wait for the Deregistering process to be completed. Then, Sign in again with your Amazon account. Hopefully, your Alexa voice feature is fixed now.
    Sign into Amazon Firestick Account
  2. If the issue still persists, try the factory reset method or use another Alexa Voice Remote.

Navigate These Amazon Firestick Issues Like a Pro

We’re here to help you with all the troubles involving the Amazon Firestick not working. You can use the following methods on every Fire TV Stick Model, including Fire TV Stick Lite, 4K, or 4K Max.