Disney owns some of the most popular movie and TV titles. It has recently launched its own streaming service called Disney Plus. Given its impressive catalog of titles, it’s not a bad service to subscribe to. The service can be used from a web browser on the desktop, dedicated mobile apps, and native apps for Smart TVs.
Disney Plus Not Loading?
Disney Plus offers HD streaming much like other online streaming services (Netflix, Hulu, CBS) do. It also offers standard or lower resolutions to play content on if your internet is slow.
The quality of the stream isn’t determined by your plan so you should be able to stream in the best quality that your internet can support.
Fix Disney Plus Buffering Issues
If you’re trying to watch Disney Plus, and it continuously buffers try the fixes below.
1. Run a speed test
Check your internet speed. It may be slow or the ping may be exceptionally high both of which will prevent you from streaming Disney Plus.
- Visit SpeedTest.
- Click Go.
- Check ping and speed.
If your internet is slow, check what might be dragging it down and fix it.
2. Restart the router
If your internet speed is fine or reasonably good, try restarting your router.
- Press and hold the power button on your router for 20 seconds.
- Release the button.
- Wait 20 seconds.
- Press the power button to turn the router back on.
- Start streaming.
3. Check other devices and downloads
If you have other devices connected to the same network, and they are all actively using the connection, you will be sharing bandwidth with them. Make sure that the bandwidth isn’t being consumed to the point that you can not stream smoothly. Turn off all other devices and check if Disney Plus starts streaming. If it does, you have a bandwidth problem that you need to manage.
4. Restart/reopen Disney Plus
Try restarting the Disney Plus app. The content may not be loading because of an error in the app or your browser.
To quit the app on a mobile device;
- On Android, tap the multi-tasking button and then tap the close button on the app’s window.
- On iOS, swipe up and left from the bottom of the screen, and then swipe up on the Disney Plus app.
To close Disney Plus on your desktop, close the browser.
5. Talk to your ISP about media streaming
ISPs sometimes throttle media traffic to keep their bandwidth from being overburdened and to charge customers more for a streaming plan. Talk to your ISP and ask if they throttle media streaming services. If they do, you may need to upgrade your plan to stream Disney Plus.
Disney Plus is by no means an unstable service incapable of handling a large number of users. If you’re using a VPN with the service, it may be causing problems with streaming but outside that, and outside internet problems, there isn’t any reason you shouldn’t be able to stream without any problems.