Websites feature all sorts of forms and input fields that a user fills in. Some of these fields may be common ones like a sign-in sheet while others may ask for information like a billing address, credit card numbers, feedback on a product, etc. The information is eventually submitted and that means it must be sent to a server. If all goes well, you get a message that the information was submitted.
When the information fails to send, for whatever reason, you get the ERR_CACHE_MISS message in Chrome. When this happens, you usually need to enter the information again i.e., the entered information is lost. If you’re consistently getting this error, Chrome may not be able to communicate with the website, or the website may be having trouble. If it’s the former, there are a few things you can try to fix the problem.
1. Basic checks
Run the following checks before you try any of the solutions. The solutions target Chrome, Chrome’s settings, and your Windows 10 settings. In order to determine if they’re what needs to be fixed, these checks are essential.
- Make sure you’re able to access other websites i.e., you have internet access.
- Try submitting the form from another browser.
- Try to submit a similar form on another website if you can find one.
- Check if the website you’re submitting the information on is up by pasting its URL on Down For Everyone Or Just Me.
- Try connecting to a different network and submitting the form.
Assuming the problem persists only in Chrome, or it’s particular to a website and you have internet access otherwise, try the fixes below.
2. Clear the webpage cache
It’s possible that you ran into a problem or the website threw some error while you were browsing it and it had an impact on whatever information you submitted.
- Visit the website that you want to submit information on.
- Tap the Ctrl+F5 keyboard shortcut and it will reload the website but ignore anything in the cache.
- Try submitting the form now.
3. Clear browser cache
Browser data for a website tends to build up. Ideally, it should purge itself but that doesn’t always happen. The Chrome cache may be the reason the form won’t submit.
- Open Chrome.
- Click the more options button at the top right (three dots).
- Select Settings from the menu.
- Under Privacy and Security, click ‘Clear browsing data’.
- Make sure every single option on the pop-up is selected.
- Click Clear data.
- Try submitting the form again.
4. Delete Chrome session cookies
Deleting the Chrome cache will sometimes still leave behind certain cookies. These cookies are not linked to users’ and their data which is why they aren’t removed.
- Visit the website that you’re getting the ERR_CACHE_MISS error on.
- Tap the Ctrl+Shift+I keyboard shortcut to open the Chrome console.
- Go to the Application tab.
- In the column on the right, select ‘Clear storage’.
- In the pane on the left, click the Clear all data button.
5. Disable extensions
Extensions can sometimes interfere with form submissions. These are normally extensions that block content on a webpage e.g., ad blockers. To be safe, disable all extensions and then try submitting the form.
- Open Chrome.
- Paste the following in the URL bar, and tap Enter.
- Turn the switch next to every single extension off to disable it.
- Relaunch Chrome.
- Try submitting the form.
6. Disable form resubmission prompt
The ERR_CACHE_MISS indicates a problem with form submission but the error message is shown by Chrome and not the website. It’s possible that Chrome is showing it to you because the response from the website didn’t come within a reasonable time or the response wasn’t what it was expecting. You can disable it but do so at your own risk. If you’re submitting credit card information, or something similarly sensitive, it’s best to skip this fix.
- Create a desktop shortcut for Chrome.
- Right-click the shortcut and select Properties from the context menu.
- Go to the Shortcut tab.
- In the Target field, add one space at the very end and then enter the following after it.
- Click Ok.
- Use this shortcut to open Chrome.
- Visit the website and try submitting the form.
7. Disable system cache
Deleting/clearing the cache fixes a lot of web problems but sometimes the fact that files are being saved to the cache are the problem. You need to turn caching off for the website while you submit the form.
- Visit the website.
- Tap the Ctrl+Shift+I keyboard shortcut to open the Chrome web console.
- Click the little cog wheel button at the top right, or tap the F1 key.
- Select Preferences from the column on the left.
- Look for the Network group of settings.
- Enable the ‘Disable cache’ option.
- Do not close this window/panel.
- Submit the form on the website.
8. Reset Windows 10 network settings
While ERR_CACHE_MISS is a Chrome error message, it may have to do with problems your system is experiencing. It’s rare but not unheard of.
- Open Command Prompt with admin rights.
- Run the following commands, one by one to renew the IP address, flush your DNS, reset the network adapter, and resets protocols to their default values. You may temporarily (1-5 seconds) lose internet connectivity.
ipconfig /release ipconfig /all ipconfig /flushdns ipconfig /renew netsh int ip set dns netsh winsock reset
- Restart the system.
- When you return to the desktop, open Chrome, and try submitting the form again.
9. Reset Chrome
This is the nuclear option but if you have Chrome sync enabled, you won’t lose data in the process.
- Open Chrome.
- Click the more options button at the top right (three dots button).
- Select Settings from the menu.
- Click ‘Advanced Settings’ on the Settings page.
- Scroll all the way to the bottom and click ‘Restore settings to their original defaults’.
10. Try Internet Explorer
It’s 2020 and most website developers know that a website must work in all browsers and that Internet Explorer is not a benchmark for compatibility. That said, if all else fails, try submitting the form in Internet Explorer. It might just go through.
The ERR_CACHE_MISS shouldn’t appear consistently for a website. If it does, it is highly likely that the website itself has a problem. You can try getting in touch with the website’s admin and let them know about the problem. From an end user’s point, the above fixes are all you can run to resolve the issue.