When we visit a website, information is sent from our system and received by it. The website we’re trying to reach sends data (files) that allow a browser to load and display it. This information must be sent and received within a reasonable amount of time. It is unrealistic to wait a whole minute for a website to load, or to show any signs that it is loading. When the response from a website does not arrive within a reasonable timeframe, your browser will show you an error message. The nature and language of the error message depend on what the browser thinks went wrong when loading the website.
The ERR_CONNECTION_RESET error indicates a problem with the connection. It might be your internet connection, your browser, the connection that is established between your browser and the website, and in some rare cases, the website itself might be causing it. You will see the ERR_CONNECTION_RESET error in Chrome but you may also see it in Chromium-based browsers.
Before you can troubleshoot this error, you need to determine if it’s something you can fix on your end.
- Check if the website is up by pasting the URL in Down for everyone or just me. If it is down, there’s nothing you can do.
- Check if you can access the website from a different device (like a phone). If you can, your browser is likely the problem.
- Check if you’re able to access other websites. If you are, the problem may be in your browser and it may be related to cookies. If you’re unable to access other websites, the problem likely resides with your browser and/or your network settings.
- If you’re using a VPN, turn it off and then try accessing the website. Your VPN may be experiencing trouble.
- Power cycle the router and the system; turn them both off, and then on again. This resolves most network problems.
After you’ve run these basic checks, we can get down to fixing the ERR_CONNECTION_RESET error.
1. Ignore cache content and reload
This fix may sound complicated but it’s really one keyboard shortcut.
- In the tab where you’re seeing the ERR_CONNECTION_RESET error, tap the Ctrl+F5 keyboard shortcut.
- The page will reload but this time it will ignore cached content.
- Check if the error goes away.
Delete all website data
This is slightly complicated because we do not want to delete all data saved by the browser but data stored for the website in question needs to be purged.
- Go to the website that is throwing the ERR_CONNECTION_RESET error. Allow the error page to show.
- Tap Ctrl+Shift+I to open the web console.
- Go to the Application tab.
- Select Clear Storage from the column on the left.
- Click Clear site data.
- Reload the website.
Try a VPN
It is possible that the website is being blocked by your ISP. In that case, the only way around it is to use a VPN that can fake your location i.e. route the traffic through a different geographic location. Some VPNs work system-wide while others can work exclusively in the browser. Take your pick.
We should warn you that in some cases, e.g., if you’re trying to access Netflix, using a VPN may not work either because the service blocks them. Look for a VPN that explicitly states it will work with Netflix, and other such services that restrict content based on geographic location.
Disable app and browser control
On Windows 10, Windows Defender checks content that is accessed in browsers, and Chrome isn’t excluded. You can try turning this protection off to see if the website loads however, make sure the website is safe.
- Open Windows Defender.
- Go to the App and browser control tab.
- Select Reputation-based protection settings.
- Turn all the switches on this screen off.
- Try accessing the website now.
Make sure you turn app and browser control back on later.
These fixes are all you can do if the problem is on your end. If, when running the basic checks, the problem appeared to be with the website, you can’t do anything about it. You will have to wait for the problem to be fixed. If it’s imperative you access the website, try looking for a cached version for it.