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How to Fix the ERR_INTERNET_DISCONNECTED Error [SOLVED]

ERR_INTERNET_DISCONNECTED is an Internet error that occurs in Google Chrome when trying to access an online page. It’s accompanied by the T-Rex image and the No internet message.

Google Chrome displays three recommendations that you can try to get your Internet connection up and running again. However, if they fail, you can try other possible solutions.

fix ERR_INTERNET_DISCONNECTED

How to fix ERR_INTERNET_DISCONNECTED on Windows, Mac, Android, and iOS

We’re going to start with the recommendations made by Chrome.

1. Check your Internet connection

Before beginning to troubleshoot your device, you should check the quality of your Internet connection. Here are some suggestions:

  • Make sure your Ethernet cable is properly connected to your PC, Mac, and router
  • Try to connect to the Internet using a different browser
  • Use another device to go online
  • Connect to another Wi-Fi network or switch to your mobile data plan (3G/4G)
  • Reboot your router
  • Switch from wireless to wired mode
  • Test your Internet speed

2. Run the Internet Connections troubleshooter on Windows 10

Windows 10 has built-in troubleshooters that fix common problems to various utilities and features, including the Internet connection. Here’s how to use it:

  1. Right-click the Windows 10 Start button and go to SettingsWindows 10 shows how to access settings from the Start right-click menu
  2. Select Update & SecurityWindows 10 shows how to access the Update and Security settings
  3. Go to Troubleshoot on the left side
  4. Select Internet Connections and click Run the troubleshooterWindows 10 shows how to run the Internet Connections troubleshooter
  5. Follow the on-screen instructions
  6. Restart your computer and try using Chrome

3. Update Chrome

It’s essential to keep Google Chrome updated to the latest version. If there are any known connectivity problems in a previous version that caused the ERR_INTERNET_DISCONNECTED error, they will likely get fixed in the next update.

How to update Chrome on Windows and Mac:

  1. Launch Chrome and open the main menu on the top-right corner
  2. Go to Help and click About Google ChromeGoogle Chrome shows how to access About Google Chrome from the Help meu
  3. Alternatively, you can visit the chrome://settings/help address
  4. The app will start looking for updates right away. It automatically downloads any pending updatesGoogle Chrome is checking for updates
  5. Once the update is complete, click Relaunch

How to update Chrome on Android:

  1. Open the Play Store app
  2. Tap your Google account and go to My apps & Games
  3. Look for Google Chrome in the Updates section. If you find it, click Update. Otherwise, the browser is already updated

How to update Chrome on iOS:

  1. Launch the App Store
  2. Tap Updates
  3. If you spot Google Chrome in that area, click Update. If it has an Open button instead, it means that it’s already updated

4. Reinstall Chrome

The ERR_INTERNET_DISCONNECTED error could also be caused by a corrupt file in Google Chrome, which cuts off the Internet connection. To solve this problem, you can try uninstalling Chrome and setting it up again. When it comes to Windows 10, make sure to install Chrome in the default location.

How to reinstall Chrome on Windows 10:

  1. Right-click the taskbar and go to Task ManagerWindows 10 shows how to open Task Manager from the taskbar
  2. Select each Chrome process you can find and click End taskTask Manager shows how to end the Google Chrome task
  3. Exit Task Manager
  4. Right-click the Start button, and go to Apps and FeaturesWindows 10 shows how to access Apps and Features from the Start right-click menu
  5. Find and select Google ChromeWindows 10 shows how to uninstall Google Chrome
  6. Click Uninstall and then again to confirm
  7. Download Chrome from the official website
  8. Set up the browser, open it, and try to open a webpage

How to reinstall Chrome on Mac:

  1. Switch to the Google Chrome window
  2. Open the Apple menu in the top-left corner and click Force Quit
  3. Open Finder and locate Chrome
  4. Drag and drop the Chrome app to the Trash
  5. Specify your admin username and password if asked
  6. Use Finder and select Empty Trash
  7. Download Chrome from the official website
  8. Install the app, launch it, and try to visit a website

How to reinstall Chrome on Android:

  1. Open the Play Store and find Google Chrome
  2. Tap Uninstall and then again to confirm
  3. Restart your Android
  4. Go to Play Store > Chrome and tap Install

How to reinstall Chrome on iOS:

  1. Tap and hold the Chrome app
  2. Tap Remove App > Delete App, and then Delete to confirm
  3. Open App Store and find Google Chrome
  4. Tap the cloud icon to download and install the app

5. Clear browser cache

The browser cache can affect the page loading process and even prevent Google Chrome from opening any page. As a result, you will see the ERR_INTERNET_DISCONNECTED error on your screen.

To fix this problem, you have to clear browser cache. Here’s what you need to do.

How to clear Chrome cache on Windows, Mac, and Android:

  1. Launch Chrome and open the main menu
  2. Go to SettingsGoogle Chrome shows how to access the Settings menu
  3. At Privacy and security, click Clear browsing dataGoogle Chrome shows how to access the Clear browsing data option
  4. Go to the Basic tab and set Time range to All time
  5. Check Browsing history
  6. Select Cookies and other site data
  7. Check Cached images and files
  8. Click Clear dataGoogle Chrome shows how to clear browsing data
  9. Relaunch Chrome and try to visit a website

How to clear Chrome cache on iOS:

  1. Open the Chrome app and tap the More button on the bottom
  2. Tap History > Clear browsing data
  3. Check Browsing history, Cookies and other site data, and Cached images and files
  4. Tap Clear browsing data

6. Reset Chrome settings to default

A customized browser configuration could have a negative impact on your Internet connection. It could be the reason why you keep getting the ERR_INTERNET_DISCONNECTED error.

However, you can quickly fix this problem by resetting the Chrome configuration to default.

How to reset Chrome settings on Windows and Mac:

  1. Click the More button and go to Settings (or type chrome://settings/ in your address bar)Google Chrome shows how to access the Settings menu
  2. Scroll down and click Advanced
  3. At Reset and clean up, click Restore settings to their original defaultsGoogle Chrome shows how to access the option for restoring browser settings to default
  4. Click Reset settings to confirmGoogle Chrome shows how to reset settings to default
  5. Relaunch Chrome and try to access a webpage

7. Uninstall suspicious Chrome extensions

The Chrome Web Store is filled with various extensions. Although Google does its best to keep out any dangerous apps, it doesn’t always succeed.

If you have at least one fishy extension installed on Chrome, it might change your IP settings and block your Internet access. And that’s why you keep seeing the ERR_INTERNET_DISCONNECTED error.

On the bright side, you can fix this problem by clearing Chrome of all untrusted extensions. Here’s what you need to do:

How to remove suspicious Chrome extensions on Windows and Mac:

  1. Launch Chrome and click the More button on the top-right corner
  2. Go to More tools and click ExtensionsGoogle Chrome shows how to access Extensions from the menu
  3. Click Remove at any extension you don’t need or trust. This includes free VPN and proxy extensionsGoogle Chrome shows how to remove extensions
  4. Restart Chrome and try to access websites

8. Check your proxy and VPN settings

If you have configured a proxy server or VPN service to change your IP, it could have messed up your Internet settings and that’s why you can’t go online anymore, getting the ERR_INTERNET_DISCONNECTED error instead.

It’s a good idea to check your proxy and VPN settings to make sure that everything is in order. If you’re not keen on using them, then you should disable the proxy and VPN to create a direct Internet connection.

How to disable VPN and proxy settings on Windows 10:

  1. Right-click the Start button and go to Network Connections
  2. Go to the VPN section and disconnect any active VPN connections
  3. Head over to the Proxy area
  4. Disable Automatically detect settings and Use setup scriptWindows 10 shows how to disable automatic proxy setup
  5. Scroll down and deactivate Use a proxy serverWindows 10 shows how to disable manual proxy setup
  6. Click Save
  7. Restart your computer
  8. Launch Chrome and try to access any webpage

Chrome doesn’t have integrated proxy or VPN settings. Instead, it uses the computer’s proxy server and VPN connection (if any).

How to disable VPN and proxy settings on Mac:

  1. Open the Apple menu from the upper-left corner
  2. Visit System Preferences
  3. Go to Network
  4. Select VPN on the left panel with all network connections
  5. Click Disconnect
  6. Select your Internet connection and click Advanced
  7. Switch to the Proxies tab and disable all options
  8. Click OK
  9. Restart your Mac, open Chrome, and try to visit any website

How to disable VPN and proxy settings on Android:

  1. Go to Settings and access the Network section
  2. Tap the VPN area and remove any VPN connections
  3. Tap and hold your Wi-Fi connection
  4. Select Modify network
  5. Check Show advanced options
  6. Tap Proxy and set it to None
  7. Restart your Android
  8. Open Chrome and try to go online

How to disable VPN and proxy settings on iOS

  1. Head over to the Settings area and tap General
  2. Tap VPN
  3. Disable any VPN connection on this list
  4. Go to the Wi-Fi section
  5. Open the advanced settings of your Wi-Fi connection
  6. Set HTTP Proxy to Off
  7. Restart your iPhone or iPad
  8. Launch Chrome and try to visit a website

9. Change your DNS settings

Your DNS servers are assigned by your ISP. However, if they aren’t optimized, your Internet connection might slow down to a crawl. In certain cases, Chrome can’t even load a simple text page, resulting in error code ERR_INTERNET_DISCONNECTED.

However, you can change the DNS settings of your device or web browser to make your web connection faster and stop receiving error codes. Here’s what you need to do.

How to change DNS settings on Windows 10:

  1. Sign in to Windows 10 as the PC administrator
  2. Right-click the Start button and go to Network Connections
  3. Click Change adapter optionsWindows 10 shows how to change adapter options
  4. Right-click your Internet connection and select Properties
  5. Double-click Internet Protocol Version 4 (TCP/IPv4) to open its propertiesWindows shows how to access IPv4 properties
  6. In the General tab, select Use the following DNS server addresses
  7. Set Preferred DNS server to 8.8.8.8
  8. Set Alternate DNS server to 8.8.4.4
  9. Click OKWindows 10 shows how to set Google Public DNS servers
  10. Launch Chrome and try to visit a webpage

How to change DNS settings on Mac:

  1. Open the Apple menu and go to System Preferences
  2. Select Network
  3. Click Advanced and switch to the DNS tab
  4. Click the + sign to add a new DNS server address
  5. Type 8.8.8.8 and press Enter
  6. Click the + sign again to add another entry
  7. Type 8.8.4.4 and press Enter
  8. Click OK
  9. Open Chrome and try to load a page

How to change DNS settings on Android:

  1. Go to the Settings area and access Network & Internet
  2. Select Advanced and tap Private DNS
  3. Select Configure Private DNS and enter dns.google
  4. Save settings
  5. Open Chrome and try to visit a website

How to change DNS settings on iOS:

  1. Access the Settings area and go to Wi-Fi
  2. Tap the i icon next to your Wi-Fi connection
  3. Tap DNS and enter 8.8.8.8, 8.8.4.4
  4. Save settings
  5. Launch the Chrome app and try to access any page

10. Check your device for malware

Your device might have been infected with malware agents that paralyzed system processes, services, and drivers. If the Internet access was blocked because of this, that’s why you can’t use Chrome and get the ERR_INTERNET_DISCONNECTED error instead.

So you should scan your computer, smartphone or tablet to find and delete any infected files. Here’s what you need to do.

How to find and remove harmful software with Chrome:

  1. Click the More button and head over to Settings (or type chrome://settings/ in the address bar)Google Chrome shows how to access the Settings menu
  2. Scroll down and click Advanced
  3. At Reset and clean up, click Clean up computerGoogle Chrome shows how to access the Clean Up Computer
  4. Click Find and wait until the checkup is completeGoogle Chrome shows how to use the Find harmful software option
  5. Relaunch Chrome and try to access a webpage

The Find harmful software feature represents the previous Chrome Cleanup Tool (now discontinued). However, if it failed to fix the problem, you turn to the Defender app on Windows 10.

How to remove malware with Windows Defender:

  1. Click the Start button, type Windows Security, and open this appWindows 10 shows how to access the Windows Security app
  2. Head over to Virus & threat protectionWindows 10 shows how to select Virus and Threat Protection
  3. Click Scan optionsWindows 10 shows how to access Windows Defender scan options
  4. Select Quick scan and click Scan nowWindows 10 shows how to run a Quick Scan using Windows Defender
  5. If the scan turns up empty handed, select Windows Defender Offline scan and click Scan nowWindows 10 shows how to perform a Windows Defender offline scan
  6. Reboot your computer
  7. Launch Chrome and try to open a webpage

If you have a Mac, Android, or iOS device, then you have to install a third-party antivirus app and use it to scan the device for malicious activity.

11. Make an exception for Chrome in the firewall

By default, your computer’s firewall allows Internet access to Google Chrome after installing the web browser. However, if a malicious application or someone else with access to your machine has changed firewall settings, then it’s no wonder that you receive the ERR_INTERNET_DISCONNECTED error code when trying to go online.

To fix this problem, you could temporarily disable the firewall and try to access a website with Chrome. However, it’s not a permanent solution because it’s not safe. Instead, you should add an exception for Chrome in the firewall.

How to allow Chrome through the firewall on Windows 10:

  1. Log in to Windows 10 as the administrator
  2. Click the Start button, type firewall, and open Firewall & network protectionWindows 10 shows how to search for Firewall and Network Protection
  3. Click Allow an app through firewallWindows 10 shows how to allow an app through the firewall
  4. Click Change settingsWindows 10 shows how to change app firewall settings
  5. Look for Google Chrome in this list. If you can’t find it, click Allow another app > Browse, then locate and add the Chrome executable file (on Windows 64-bit, the default location is C:\Program Files (x86)\Google\Chrome\Application\chrome.exe)
  6. Check the Private and Public boxes next to Google Chrome
  7. Click OKWindows 10 shows how to allow Google Chrome through the firewall
  8. Open Chrome and try to access a website

How to allow Chrome through the firewall on Mac:

  1. Open the Apple menu and go to System Preferences
  2. Click the Security icon
  3. Switch to the Firewall tab
  4. Click the lock icon at preferences
  5. When asked, enter your admin username and password
  6. Click Firewall Options
  7. Click Add Application
  8. Find and select Google Chrome, then click Add
  9. Click OK to confirm
  10. Launch Chrome and try to load any page

12. Check your network driver

Your network device might not be working properly. Or the network driver could be incompatible or obsolete. It usually happens when plugging in a new piece of hardware to your computer, like a Wi-Fi adapter with plug-and-play features.

Whatever the case may be, any problems with your network device will impact all Internet connections. But you can get rid of the ERR_INTERNET_DISCONNECTED error in Chrome by reinstalling the network device and updating the network driver.

How to reinstall the network device on Windows 10:

  1. Right-click the Start button and go to Device ManagerWindows 10 shows how to access Device Manager from the Start right-click menu
  2. Expand the Network adapters group
  3. Right-click your network adapter and select Uninstall deviceDevice Manager shows how to uninstall network device
  4. Restart your computer. Windows will auto-reinstall the device
  5. Open Chrome and try to access a webpage

How to update the network driver on Windows 10:

  1. Press Win key + R, type devmgmt.msc, and press Enter to access Device Manager
  2. Open the Network adapters category
  3. Right-click your network adapter and pick Update driverDevice Manager shows how to update network driver
  4. Click Search automatically for updated driver softwareWindows 10 shows how to search automatically for updated network driver software
  5. If it doesn’t find anything, click Search for updated drivers on Windows UpdateWindows 10 shows The best drivers for your network device are already installed message
  6. Restart your PC and try to use Chrome

If Windows fails to update your network driver although it’s obsolete, make sure to visit your manufacturer’s website, download a newer driver version, and install it the manual way.

On the other hand, if you don’t want to risk installing the wrong driver, then you could turn to a driver updater. You can use it to auto-update all your installed drivers.

How to update the network driver on Mac:

  1. Open the Apple menu
  2. Select Software Update
  3. Wait until Mac searches for all updates and downloads any pending ones
  4. Restart your Mac and try to use Google Chrome

13. Flush DNS servers

A simple way to reset your Internet connection and give it a little boost is by flushing your DNS server cache. This is possible on Windows and Mac. Plus, you don’t need to turn to any third-party applications since you can use the Command Prompt and Terminal apps.

How to flush DNS servers on Windows:

  1. Press Win key + R, type cmd, then press Ctrl + Shift + Enter to launch Command Prompt with admin rightsWindows 10 shows how to run Command Prompt as admin
  2. Type the following lines (in this order) and make sure to press Enter between each line 
    • ipconfig /flushdns
    • ipconfig /registerdns
    • ipconfig /release
    • ipconfig /renew
    • netsh winsock reset
  3. Reboot your computer and try to use Chrome

How to flush DNS servers on Mac:

  1. Open the Terminal app
  2. Type sudo killall -HUP mDNSResponder and press Return
  3. When asked, enter your admin username and password, then press Return
  4. Restart your Mac and try to use Chrome

14. Turn off Airplane mode

If Airplane mode is enabled on your laptop, tablet, or smartphone, then you won’t be able to use any application with Internet access, including Google Chrome.

To fix this problem, you just have to switch off Airplane mode. As soon as you do this, open the Chrome app and try to access any website.

The ERR_INTERNET_DISCONNECTED error can be fixed

To rewind, ERR_INTERNET_DISCONNECTED is an error code shown by Google Chrome when it can’t access the Internet to load any web page. It can occur on any platform, including Windows, Mac, Android, and iOS.

To fix this issue, you should start by checking your Internet connection. When everything is cleared, you should run the Internet Connections troubleshooter, reinstall and update Chrome, clear browser cache, as well as reset the Chrome configuration to default.

It’s also a good idea to uninstall any suspicious Chrome extensions, check your proxy and VPN settings, change your DNS configuration, run a malware scan, add an exception for Chrome in your firewall, and update your network driver. Plus, you can flush your DNS servers and turn off airplane mode.

Which solution did you use to solve the ERR_INTERNET_DISCONNECTED error? Tell us about your experience in the comment section below.

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Elena Constantinescu
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1 Comment

  1. None of these suggestions fixed the problem.

    I can access any website except my local router, which loads the web page, then fails to load any css or js file with an ERR_INTERNET_DISCONNECTED error for each file, leaving the login page unstyled and disabled. Clearly something on my mac but I can’t find what it is.

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