Online meeting tools and apps, regardless of which one you use, all rely on the hardware on your system to work. They will all use the audio input and output device on your system (and webcam if you choose). Audio devices may be easy to connect and use when it comes to playing music or recording voice over but meeting tools often have trouble connecting to them.
Fix Zoom meeting audio issues
Zoom can be used from a modern desktop browser or it can be used via its dedicated desktop apps. Audio issues with Zoom normally occur on desktops. The mobile apps are far less likely to run into problems. If you’re having audio issues in a Zoom meeting, try the following.
1. Mute/unmute yourself
Make sure you didn’t join the meeting with the mic muted or that the meeting settings do not mute all participants on arrival.
Check with the team host (use the chat feature) or click the microphone icon at the bottom left to unmute yourself.
2. Leave and join again
If you’ve joined a Zoom meeting and you cannot hear the other participants or they cannot hear you, you can leave and join the meeting again.
- Click the End button at the bottom right.
- Select the leave option.
- Once you’ve left the meeting, quit and reopen Zoom (or restart the browser).
- Join the meeting again and check the audio.
3. Check app permissions
Zoom needs permission to access both the mic and speakers on your system before you can hear or speak in a meeting. If you’re using Zoom in a browser, the browser must have access to the speakers and mic, and the website must be allowed to use it (in-browser permissions).
To check Zoom app permissions on Windows 10;
- Open the Settings app with the Win+I keyboard shortcut.
- Go to Privacy.
- Select the Microphone tab.
- Make sure Microphone access is enabled.
- Scroll down and make sure Zoom is allowed to use the mic.
To check Zoom app permissions on macOS;
- Open System Preferences.
- Go to Security and privacy.
- Select the Privacy tab.
- In the column on the left, select Microphone.
- Check the pane on the right and Zoom should be listed.
- If Zoom is not listed, click the plus button and add it.
To check in-browser permissions for Zoom;
- Make sure the browser is allowed to access the mic from System Preferences (macOS) or the Settings app (Windows 10).
- Visit Zoom and sign in.
- Click the padlock icon in the URL bar and select Site settings from the menu.
- Allow access to the mic.
4. Test audio input/output device
Zoom has a built-in test for audio devices. Use it to make sure the audio is working in the app. You can run the test when the meeting has started or before it has started.
- In the Zoom meeting, click the dropdown button next to the mic.
- Select the Test speaker & microphone option.
If the audio isn’t working, try these troubleshooting tips for Windows 10 and run through the other solutions we’ve listed.
5. Change audio device
If you have more than one audio device connected to your system, try switching to a different one. Zoom may not be using the same audio device as the one that is active.
- Click the dropdown net to the mic.
- From the menu, select a different audio device that’s connected to the system.
Zoom’s audio problems aren’t complicated since the app itself is fairly straightforward. It will connect to the audio input/output devices with little effort. Make sure the app is set to use the correct device and that you haven’t muted yourself in the meeting.