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Wireless Mouse Not Working on my Computer (FIXED)

A mouse is indispensable for desktop computers, and most people use it even on their laptops since the touchpad or pointing stick is quite uncomfortable. Gamers are probably the better example of an audience that truly appreciates the quality of a good mouse with a comfortable feel, plenty of buttons, and excellent response time.

You will rarely find a wireless mouse in a gamer’s equipment stash. Compared to a wired mouse, it has a poorer response time since it connects to your computer through a wireless USB dongle.

Nevertheless, other types of users prefer cordless mice for casual PC activities, Internet browsing, streaming, and working. However, when your wireless mouse is not working, you might be tempted to ditch it in favor of a wired mouse that won’t let you down.

fix wireless mouse not working

Wireless Mouse Not Working

Before doing so, you should troubleshoot this problem to see if it can be easily fixed. Mouse functionality problems can happen regardless of brand, including Microsoft, Logitech, and HP.

Some unwanted scenarios you might be experiencing:

How to troubleshoot mouse issues without a mouse

The first issue is delicate: how to fix mouse problems on your computer if you can’t use the mouse to navigate Windows 10. The most obvious solution in this case is to use another pointing device. For example, if you have a laptop, you can switch to the touchpad or pointing stick.

If you don’t have a second mouse on your desktop, try using a different pointing device, like a drawing tablet. Or, you can fully depend on your keyboard for computer navigation, although this takes a bit of practice to learn how to switch tabs and windows as well as how to take action similar to clicking buttons.

You could also try using Cortana or another speech recognition software solution on your Windows 10 PC. However, we believe the best way to troubleshoot mouse problems is by setting up a remote desktop connection from another computer using the built-in Remote Desktop Connection app or a third-party application like TeamViewer.

How to fix a wireless mouse if it’s not working on Windows 10

Follow these solutions one by one to fix functionality issues with your cordless mouse on a Windows 10 computer.

1. Check if your entire system is frozen

Get started by verifying if your entire operating system is frozen since your mouse might be actually working well. If your gaming session was cut short, you can easily tell since the game window and audio freezes.

However, if there was nothing happening on your screen when your wireless mouse stopped working, check if the keyboard is functional. If it has LED lights, press the Num Lock or Caps Lock keys to see if they get turned on. Otherwise, press Ctrl + Alt + Del to see if your screen turns blue and shows the power options and Task Manager.

Once you determine that everything is working perfectly except for your mouse, proceed to the following solutions.

2. Restart your computer

We know it sounds silly, but restarting your computer could be enough to restart your wireless mouse and get it working properly again. It’s possible that its services and drivers were hanging due to other running processes, so rebooting Windows 10 should do the trick.

3. Check mouse compatibility

If you recently purchased a new mouse or received it as a gift, perhaps it doesn’t support your operating system. It’s rare nowadays since most modern mice support Windows 10.

But it could happen nonetheless, especially if the brand is new or relatively unknown. Just visit the website of your mouse’s manufacturer or get in touch with customer support to confirm that your USB mouse is compatible with your system.

4. Check your mouse battery

Flip your mouse over to check if its light is turned on. While doing so, take a closer look to make sure that the light isn’t covered by a thin, transparent film. Perhaps your office colleagues wanted to play a small prank on you.

However, if the light is intermittent or off, it means that your battery is low or dead, so you should replace it. Once doing so, check if your wireless mouse is working now.

5. Move closer to the USB receiver

Some users connect their laptops through their smart TVs through an HDMI cable and try to navigate their computers with a mouse from a great distance. However, cordless mice are not built for long range, so you should move closer to the USB receiver to get a better signal. It’s just like moving with your smartphone closer to the router to get Internet.

Furthermore, you should make sure that the mouse’s USB receiver isn’t obstructed by any objects or close to other devices like a microwave oven or a smartphone since the interference can cause your wireless mouse to stop working on your Windows 10 computer.

6. Use a different USB port

There might be a problem with your USB port, not the mouse. Unplug the USB receiver from your desktop or laptop and try a different, identical port. On desktops, you can also try the front or back of the computer unit.

However, if your notebook doesn’t have too many ports, connect a multi-port USB hub and then attach your USB receiver to the hub to see if your wireless mouse works now.

7. Try using the mouse on another computer

Perhaps your mouse is not malfunctioning but there’s something wrong with your computer settings. The easiest way to prove this is by connecting the mouse’s USB receiver into another computer to see if it works there.

8. Reinstall the mouse and USB devices

It’s possible that your mouse and USB devices were not properly installed on your Windows 10 computer. But you can swiftly fix this from Device Manager.

Using a mouse

  1. Right-click the Start button and go to Device Manager
  2. Expand the Mice and other pointing devices menu, right-click your mouse, and select Uninstall deviceWindows shows how to uninstall the mouse device
  3. Check the Delete the driver software for this device box
  4. Click Uninstall
  5. Return to the Device Manager main window
  6. Open the Universal Serial Bus controllers group
  7. Take the same steps to uninstall the devices for your USB portsWindows shows how to uninstall the USB device
  8. Open the Action menu
  9. Select Scan for hardware changesDevice Manager shows how to scan for hardware changes
  10. Restart your computer. Windows will automatically reinstall the missing devices
  11. Check your mouse now

Using the keyboard

  1. Press Win + R, type devmgmt.msc, and press Enter to launch Device Manager
  2. Hit Tab to select the list of categories
  3. Use the arrow keys to move down to the Mice and other pointing devices category
  4. Press Spacebar to expand this group
  5. Press the menu key (a rectangle with three lines) or use Shift + F10 to open the context menu
  6. Hit the down arrow key three times to select Uninstall device and hit Enter
  7. Press Tab until you select Delete the driver software for this device and hit Spacebar to check its box
  8. Press Tab to select the Uninstall button and hit Enter
  9. Press Alt + F4 to close all windows until the shutdown dialog pops up
  10. Use the up or down arrow key to select the Shut down option and press Enter
  11. After the PC restart, Windows will reinstall the missing devices
  12. Check if your wireless mouse works now

9. Update the mouse and USB drivers

If reinstalling the devices didn’t fix your USB mouse, it’s possible that its drivers are outdated. But you can solve this problem by also using Device Manager.

  1. Reach Device Manager and navigate it by following the instructions in Solution 8 from this list
  2. Right-click the mouse adapter (or press the menu key or Shift + F12) and select Update driver (or press the down arrow once and hit Enter)Windows shows how to update the mouse driver
  3. Click Search automatically for drivers (or press Tab to select this option, then hit Enter)
  4. If you receive the The best drivers for your device are already installed message, click Search for updated drivers on Windows Update (or press Tab to select this option and hit Enter)
  5. Once the Windows Update settings are opened, your OS should start looking for updates right away. If it doesn’t, click Check for updates (or press Tab until you select this setting and hit Enter)Windows 10 shows how to check for updates
  6. Patiently wait while Windows looks for updates. If there’s anything pending, click Download or Install now (depending on what your screen shows)Windows 10 shows how to download system updates
  7. Restart your computer to finalize the system update
  8. Return to Device Manager and perform the same steps to update your USB ports from the Universal Serial Bus controllers menu. However, it’s not necessary to check for system updates if you have already done this for your mouse driver

Unfortunately, Windows 10 is not that efficient when it comes to tracking down drivers using Windows Update. There are two workarounds here: you can either download and install the driver on your own, or turn to a driver update application.

For manual updates, you must visit your mouse’s manufacturer website to locate and download a newer driver that’s compatible with your operating system. However, if you don’t want to risk getting an unsupported driver and doing more damage, you can turn to a specialized application that detects and updates all your drivers automatically.

10. Roll back the mouse or USB drivers

If you have already installed an incompatible mouse driver, then you should immediately remove it from your computer and roll back to the previous version. Even if you’re unsure about this, it’s still a good idea to perform the rollback if possible. Here’s what you need to do:

  1. Access and browse Device Manager by taking the steps detailed in Solution 8 from this list
  2. Right-click your mouse device and select Properties (or press the menu key or Shift + F12, press the up arrow once and hit Enter)Windows shows how to access mouse device properties
  3. Click the Driver tab (or press Tab until you select the General tab and hit the right arrow key to go to Driver)
  4. Click Roll Back Driver and follow the on-screen instructions (or press Tab three times to select Roll Back Driver and hit Enter)
  5. If the Roll Back Driver button is greyed out, it means that you can’t make the rollback because there’s no previous driver version on your PC
  6. Do the same for your USB ports in the Universal Serial Bus controllers category to perform the rollback if allowed

11. Check USB power management settings

Incorrect USB port settings could be another reason why your wireless mouse doesn’t work on your Windows 10 computer. By default, your operating system is allowed to keep USB ports disabled when not in use, in order to save power. But it becomes problematic when the ports don’t get turned on when you plug in your USB receiver. Here’s how to deal with this problem:

  1. Go to Device Manager and move around using the instructions provided in Solution 8 from this list
  2. Extend the Universal Serial Bus controllers group
  3. Select your USB device, right-click it, and go to Properties. If you’re stuck with your keyboard, then press the menu key or Shift + F12, press the up arrow once, and hit Enter to access PropertiesWindows shows how to access USB controller device properties
  4. Switch to the Power Management section (press Tab until you select the tabs area and use the arrow keys to go to Power Management)
  5. Uncheck Allow the computer to turn off this device to save power (press Tab to select this option, then press Spacebar)Windows shows how to edit device power management settings
  6. Click OK (press Tab until you select OK, then Enter)
  7. Reboot your PC (press Alt + F4 until you reach the shutdown menu, then select Restart and press Enter)
  8. Check if your cordless mouse works now

12. Run the Hardware and Devices troubleshooter

Windows 10 has internal troubleshooters for all critical parts of the system, including hardware and devices. It can help you fix common problems that might be preventing your mouse or USB ports from working correctly, so it’s worth a shot. Normally, you can find it in Settings > Troubleshooters. But if the Hardware and Devices troubleshooter is missing from that list, you can launch it using the Run tool. Here’s how:

  1. Press the Win key + R, type msdt.exe -id DeviceDiagnostic, and press Enter
  2. Click Next (press Tab until you select Next and hit Enter)Windows 10 shows how to run the Hardware and Devices troubleshooter
  3. Follow the wizard steps and apply any available fixes
  4. Restart your operating system
  5. Try to use your USB mouse now

13. Disable Fast Startup mode

Fast Startup is a Windows 10 feature that makes sure not all processes and services are shut down, in order to start your operating system faster after a shutdown. However, it’s been known that Fast Startup has caused multiple problems to Windows users, including Blue Screen of Death errors.

In some cases, it can also prevent your wireless mouse from working properly. However, you can easily fix this issue by disabling Fast Startup on Windows 10. Here’s what you need to do:

  1. Make sure to sign in to Windows 10 using an administrator account
  2. Press Win key + R, type control panel, and press Enter to open this app
  3. Click Power Options (or use the arrow keys to move around, select Power Options, and press Enter)Windows shows how to access Power Options from Control Panel
  4. Select Choose what the power buttons do on the left side (or press Tab to select this option and Enter to click it)Windows shows how to access the power button settings
  5. Click Change settings that are currently unavailable (or press Tab until the option is selected, then hit Enter)
  6. Disable Turn on fast startup (use Tab or arrow keys to select the option, then press Spacebar to uncheck the box)Windows shows how to disable Fast Startup
  7. Click Save changes (use Tab or arrow keys to select the button, then hit Enter)
  8. Restart your computer and try to use your cordless mouse now

14. Close all running applications

If you have resource-demanding applications or games launched, it’s no wonder that your USB mouse freezes every now and then. But you can fix this problem by terminating all programs you’re not currently using. The best way to do this is by ending their task from Task Manager.

How to terminate running processes:

  1. Click the Start button, search for Task Manager, and press Enter to open this app
  2. Remain in the Processes tab. If you’re in another area, use Tab to select the tabs and the arrow keys to switch to the Processes section
  3. Select an unused application and click End task. Or, use the Tab key to select the list of processes and press the arrow keys to navigate. Once you select an app, press Tab until you select the End task button and hit Enter (or press the menu key or Shift + F12 to open the right-click menu, then use the up and down arrows to select End task, and hit Enter)Task Manager shows how to end the Google Chrome task
  4. Do this for all applications you don’t recognize or use
  5. Try to use your wireless mouse now

It might be necessary to restart the computer after exiting all applications. However, if all or part of these programs are scheduled to automatically run at Windows boot, then your work will have been in vain. In that case, you should return to Task Manager to disable all startup apps.

How to disable startup apps:

  1. Click the Start button, type Task Manager, and press Enter to open this app
  2. Go to the Startup tab. If you’re using a keyboard, press the Tab key until you select the tabs area, and use the arrow keys to navigate to Startup
  3. Select an app and click Disable. Or, press Tab until you select the list of apps, use the arrow keys to navigate and select an app. Then press Tab until you select the Disable button and hit Enter (or press the menu button or Shift + F12 to open the context menu, use the arrow keys to select Disable, and press Enter)Windows 10 shows how to disable startup processes
  4. Do this for all startup apps with the Enabled status
  5. Restart your computer and see if you can use your USB mouse now

15. Run a clean boot

A better idea than disabling startup apps is running a clean boot on Windows 10. In addition to stopping all programs that automatically run at Windows startup, you will be also disabling scheduled services. It’s a step forward toward fixing your wireless mouse if it’s not working on your Windows 10 PC.

  1. Press Win key + R, type msconfig, and hit Enter to open the System Configuration app
  2. Stay in the General tab. If you’re somewhere else, press Tab until you select the tabs area and use the arrow keys to go to General
  3. At Startup selection, select Selective startup and disable Load system services and Load startup items. Or, press Tab until you reach Selective startup, use the arrow keys to select Load system services and Load startup items, then press Spacebar at each setting to disable it
  4. Click Apply and exit. Or press Tab until you reach the Apply button, hit Enter, and press Esc
  5. Follow the instructions at Solution 14 from this list to disable startup apps
  6. Restart your computer and check your cordless mouse for issues

16. Start Windows 10 in Safe Mode

Running Windows 10 in Safe Mode means starting your operating system in a basic state, with all non-important drivers and files disabled. It’s a bit more strict than clean boot, but it helps you narrow down the root of the problem.

If your wireless mouse works in Safe Mode, it means that there’s no problem with the default Windows settings and standard drivers. Here’s what you need to do:

  1. Shut down your computer, turn it on, and then shut it down by force. Do this three times to boot to Troubleshoot mode
  2. Go to Troubleshoot > Advanced options > Startup Settings. If you can’t use a mouse, then use the Tab key to navigate and Enter to access optionsWindows 10 shows the advanced startup options
  3. Select Restart and press F4 to start Windows in Safe Mode (without networking features)
  4. After Windows boots, check if you can use your USB mouse

17. Unplug other peripheral devices

Your USB mouse might interfere with other external devices currently attached to your computer. If you have recently purchased or received a new device as a gift, like a webcam or Wi-Fi adapter, try unplugging it from your PC to see if this fixed your mouse issue.

If you’re unsure, unplug everything except for your mouse and keyboard. Then, shut down your computer, start Windows again, and inspect results. If your wireless mouse is working now, start plugging in your devices one at a time until your mouse starts malfunctioning again.

Once you spot the bad apple, you can reinstall the device, repair it, send it back to your manufacturer if you have a warranty, or just drop and replace it with something else.

18. Run SFC

Any corrupt files in your operating system could be causing device functionality issues, even with your mouse. However, you should be able to fix damaged files by turning to an internal Windows utility called SFC (System File Checker). Here’s how to use it:

  1. Press Windows key + R, type cmd, and press Ctrl + Shift + Enter to open Command Prompt as administrator
  2. Type sfc /scannow and press EnterWindows shows how to run the sfc scannow command in CMD
  3. Patiently wait while SFC does its job. Once it finishes, restart your computer
  4. Check if you can use your USB mouse now

19. Uninstall system updates

Long-time Windows users are familiar with the fact that certain system updates shouldn’t be released because they end up harming computers. A bad update could be the reason why your wireless mouse isn’t working properly anymore, especially if you have recently gone through an update. To solve this matter, you should uninstall the most recent Windows update. Here’s how:

  1. Press Win key + R, type appwiz.cpl, and press Enter
  2. Click View installed updates. Or, press Tab until you select View installed updates, then press EnterWindows 10 shows how to view installed Windows updates
  3. Click the Installed on column to sort updates by date of installation (newest first). Or, press Tab until you select the Name column, then use the arrow keys to go to Installed On, and press Enter once or twiceWindows 10 shows how to sort installed Windows Updates by date
  4. Double-click the first update in the Microsoft Windows category and click Yes to confirm uninstall. Or, press Tab until you select the updates area, use the arrow keys to navigate to the update, then press Enter to perform the uninstall and Enter again to confirm (on the Yes option)Windows 10 shows how to confirm Windows updates removal
  5. Restart your computer and check your mouse

20. Check your PC for malware

If your computer has viruses and if critical files in charge of your mouse device were infected, it’s no wonder that your wireless mouse is not working anymore on Windows 10. But you can run a malware scan to fix this problem. If you don’t have a third-party security solution installed, turn to Windows Defender.

How to use Windows Defender:

  1. Press the Win key, type Windows Security, and press Enter to open this program
  2. Click Virus & threat protection (or, press Tab until you select this option and hit Enter)Windows 10 shows how to select Virus and Threat Protection
  3. Click Scan options or use the arrow keys to navigate there and hit EnterWindows 10 shows how to access Windows Defender scan options
  4. Select Quick scan and click Scan now. Or, press Tab until you select the scan options, hit Spacebar at Quick scan, then press Tab to select Scan now and hit EnterWindows 10 shows how to run a Quick Scan using Windows Defender
  5. If the search is unsuccessful, run another scan after selecting Windows Defender Offline scan modeWindows 10 shows how to perform a Windows Defender offline scan
  6. Patiently wait until the scan is carried out and allow Windows to remove any infected files
  7. Restart your computer and check if your mouse works now

21. Uninstall game controller software

You can use a PS4 controller on Windows 10 to play awesome games like Dark Souls, for example. However, certain game controller software applications can interfere with your mouse’s USB receiver, preventing you from using it on your computer.

If you recently installed tools like MotioninJoy, Keysticks or JoyToKey, you should remove them from your computer to restore the functionality of your wireless mouse.

How to uninstall game controller apps:

  1. Press Win key + R, type appwiz.cpl, and press Enter
  2. Find the app in the list, double-click it, and click Yes to confirm its removal
  3. Click Yes again if prompted by UAC (User Account Control) to uninstall
  4. If you’re glued to your keyboard, press Tab until you reach the list of apps, use the arrow keys to navigate to the game controller tool, then press Enter and follow the removal instructions

22. Change BIOS or UEFI settings

USB settings can be enabled and disabled from BIOS or UEFI mode. If you or someone else with access to your computer has changed the BIOS configuration, perhaps the USB support was deactivated there and must be turned on again. It’s really easy to make it happen:

  1. Restart your computer (press Alt + F4, press Tab to select Restart from the menu, then hit Enter)
  2. Before Windows boots, quickly press the key shown on the screen to access BIOS setup
  3. Using your arrow keys, navigate to the Devices section
  4. Depending on your BIOS type, find and access any area about USB
  5. Make sure to enable USB support
  6. Save the current BIOS configuration and quit to Windows
  7. Check if you can use your wireless mouse now

23. Check if you have the mouhid.sys file

mouhid.sys (Mouse HID Driver) is the kernel device driver responsible for your mouse interface. Without this file, you can’t use any mouse, no matter what you do. Get started by verifying that you have this item.

Where to find mouhid.sys:

  1. Press Win + R to open File Explorer
  2. Navigate to the address bar by pressing Tab
  3. Hit the Enter key and paste the following location:
    %SystemRoot%\System32\drivers\
  4. Press Enter
  5. Search for the mouhid.sys file in this list
  6. If you find it, press Win key + R, type cmd, press Ctrl + Shift + Enter to launch Command Prompt as admin
  7. Type sc config mouhid start=demand and press Enter to restore the mouhid.sys configuration to default
  8. If the file’s not there or if it’s changed or damaged, you must create a Windows installation media disc and restore it from there

How to create Windows installation media:

  1. Connect an empty USB flash drive to your PC
  2. Download Media Creation Tool from the official website
  3. Launch the program and follow the instructions to create a Windows installation media USB disk

How to restore mouhid.sys from the Windows installation media:

  1. Sign in to Windows 10 using an administrative account
  2. Make sure the pen drive with the Windows installation media is plugged into the PC
  3. Download 7-Zip and install it on your PC
  4. Press Win + E to open File Explorer
  5. Navigate to the USB flash drive
  6. Open the Sources folder
  7. Locate the install.esd file
  8. Right-click install.esd (or press the menu key or Shift + F12) and open it with 7-Zip (Open archive)
  9. Browse the install.esd file contents in 7-Zip, then locate and copy the mouhid.sys file
  10. Switch back to File Explorer and go to the following location:
    %SystemRoot%\System32\drivers\
  11. Paste the mouhid.sys file here. If it already exists, overwrite the existing item
  12. Restart your computer

If the mouhid.sys file is currently being used by Windows, it won’t allow you to overwrite it. However, there are a couple of workarounds: taking ownership and using Unlocker to delete the corrupt file.

How to take ownership of mouhid.sys:

  1. Sign in to Windows 10 using an administrator account
  2. Press Win key + E to open File Explorer
  3. Navigate to:
    %SystemRoot%\System32\drivers\
  4. Right-click mouhid.sys and go to Properties. Or, press the menu key or Shift + F12, hit the up arrow, and press Enter
  5. Switch to the Security section. Or, press Tab until you select the area of tabs, then press the right arrow to go to Security
  6. Click Advanced. Or, press Tab until you select that button and press Enter
  7. Next to Owner, click Change. Or, press Tab until you select Change, then press Spacebar
  8. Type Administrators and click Check names. Or, press Tab to select Check names, then hit Enter
  9. Press OK, then Apply and OK twice
  10. Once returned to the Properties panel, click Edit (press Tab to select the option, then Enter)
  11. At Full control, click Allow. Or, press Tab until you reach the Allow box and press Spacebar to enable it
  12. Click Apply (press Tab until you reach Apply and hit the Enter key)
  13. After confirming the action, exit all windows

How to delete mouhid.sys with Unlocker:

  1. Download Unlocker. The app is not available for download from the official website anymore, but you can find it on third-party mirror websites
  2. Unzip and install the application. Be careful during setup since Unlocker offers to download and install unrelated, third-party programs. You can refuse those offers by unchecking their options before clicking Next
  3. If you get an error when trying to unzip or install Unlocker, it means that Windows Defender or your third-party antivirus tool is blocking it (the threat is called PUA:Win32/Presenoker). You must allow it on your device to be able to use Unlocker. Don’t worry since you can delete it afterward
  4. Launch the Unlocker app
  5. Using the built-in file browser, navigate to the %SystemRoot%\System32\drivers\ location (if Windows is installed on the default C: drive, then go to Windows > System32 > drivers)
  6. Select the mouhid.sys file and press OK
  7. Open the No action menu and select Delete, then press OK
  8. Since it’s a system file currently being used by your computer, Unlocker will offer to delete it during the next Windows boot. Accept this offer
  9. Reboot your computer
  10. Open File Explorer using Win key + E
  11. Navigate to the location where you copied the mouhid.sys file from the Windows installation media. Copy it again
  12. Now, go to %SystemRoot%\System32\drivers\ and paste the file. You shouldn’t get permission errors anymore
  13. Restart your computer again. Your wireless mouse should work now on Windows 10

24. Use System Restore

Rolling back Windows 10 to a previous checkpoint when your mouse still worked in a simple way to fix the problem if it occurred due to an unknown software event. However, this means that System Restore must have been enabled on your PC a long time ago, and that you have at least one restore point created before your cordless mouse stopped working. Here’s what you need to do:

  1. Log in to Windows 10 with an admin account
  2. Press Win key + R, type control panel, and hit Enter
  3. Select Recovery. Or, use the arrow keys to navigate to this option and press EnterWindows 10 shows how to access Recovery from Control Panel
  4. Click Open System Restore. Or, press Tab until you reach the Advanced recovery tools menu, move to Open System Restore using the arrow keys, and hit EnterWindows 10 shows how to open System Restore
  5. Select a restore point from the list and click Next. Or, use Tab to switch to the list of restore points, move with the arrow keys to select a checkpoint, press Tab until you reach the Next button, and hit EnterWindows 10 shows a couple of system restore points
  6. Follow the on-screen instructions
  7. After Windows restarts, check if you still have problems with your wireless mouse

25. Use Event Viewer

If you still can’t figure out what’s wrong in order to fix the problem, we recommend getting in touch with the tech support of your mouse manufacturer. They should be able to shed some light on the matter.

Before doing so, it’s a good idea to collect as much information as possible about your mouse, and the best way to do that is by using Event Viewer.

How to use Event Viewer:

  1. Press the Windows key, type Device Manager, and hit Enter to open this app
  2. Extend the Mice and other pointing devices group. Or, press Tab, use the arrow keys to navigate to the category, and press the right arrow key to extend the group
  3. Right-click your mouse adapter and go to Properties. Or, press the menu key or Shift + F12, press the up arrow, and hit EnterWindows shows how to access mouse device properties
  4. Switch to the Events tab. Or, press Tab until you reach the tabs area and use the arrow keys to go to EventsWindows shows how to access mouse device events
  5. Click View All Events. Or, press Tab until you select that button and press Enter
  6. Copy the information found in the events list (at General and Details)

If you don’t want to contact tech support, you can look up more information on Google based on the mouse events registered by your system. You could also plug the USB receiver into another PC to compare the event logs.

26. Reset Windows 10

Performing a factory reset on Windows 10 is the last resort to restore the original system files. However, you should only proceed with this solution if you’re absolutely sure that your mouse is supported by your operating system and not damaged in any way.

Your personal files will be left untouched, so you don’t need to perform backups. But you will have to reinstall all your applications and games installed on the same drive as Windows.

How to reset Windows 10:

  1. Press the Win key, type Reset this PC, and hit Enter
  2. At Reset this PC, click Get started. Or, press Tab until you select this button, then hit EnterWindows 10 shows how to reset this PC
  3. Choose Keep my filesWindows 10 shows the PC reset options
  4. Proceed with the on-screen steps

You can fix a non-working wireless mouse

To review, if your cordless mouse is not working on Windows 10, there could be a problem with the device or your computer settings. The most delicate part is troubleshooting the problem without a mouse, unless you can control your PC remotely from another computer. Still, your keyboard is your friend.

Get started by checking if your entire system is frozen. You can try simple solutions like restarting your PC, checking the mouse compatibility and battery, moving closer to the USB receiver and ensuring that it’s not obstructed, connecting to a different USB port, and trying to use the malfunctioning mouse on another machine.

Next, you should reinstall the mouse and USB devices, update or roll back their drivers, check the USB power management settings, run the internal Hardware and Devices troubleshooter, turn off Fast Startup, terminate all running programs, run a clean boot, start Windows 10 in Safe Mode, and unplug other external devices except for the mouse USB receiver.

Furthermore, you can run SFC to find and fix corrupt system files, uninstall bad system updates, check your PC for malware, uninstall any game controller tools, change BIOS or UEFI settings, check if you have the mouhid.sys file, use System Restore to roll back to a previous checkpoint, and consult Event Viewer to get more details before contacting tech support.

If everything fails but you’re certain that the USB mouse works on any other computer, you can reset Windows 10 to factory settings and, subsequently, reinstall all system files that might be corrupt, missing, or damaged.

How did you manage to get your wireless mouse working again? Tell us all about it in the comments below.

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