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EA.com Unable to Connect: How to Fix Connecting Problems to EA Servers

EA offers some of the best and most beloved games for Windows, Mac, PlayStation, Xbox, and Nintendo Switch. However, many users claim that EA is unable to connect to servers, thus preventing them from enjoying their favorite titles.

If you’re one of them, check out the simple instructions below that will help you fix EA connection issues in no time.

EA.com Unable to Connect (FIXED)

How to fix EA.com unable to connect

1. Check the network server status

The first thing you should do is check the status of the game server. It might not be a problem on your end, so you don’t have to waste time troubleshooting your computer, router, or Internet connection.

Inspect the live status for PC, Xbox Live, PlayStation Network or Nintendo Switch, depending on which platform you play. You can also keep an eye on the EA Help Twitter page.

2. Check your account type

If EA is unable to connect on your device, check if you have an Xbox Live Gold, PlayStation Plus, or a Nintendo Switch account. Without one, you can’t take advantage of online gaming options. However, you can easily create it on the spot.

While doing so, also check if your EA Play membership is still active and if your EA account has children limitations. You should know that children’s accounts don’t have access to purchases, social media, connections, and multiplayer games, among other EA features.

3. Check if your EA account is suspended, banned, deactivated, or deleted

If you have knowingly or unknowingly violated the EA User Agreement, your account could have been suspended or banned, which means that you can no longer play games. Just visit the inbox of the email account associated with your EA account and check for any messages regarding any forbidden activity.

In case your account is suspended, you can wait it out. However, if it’s banned, you should set up a new account to avoid EA connectivity issues as well as mind the EA User Agreement from now on.

4. Sign out of other devices

EA doesn’t allow simultaneous connections on the same account. So, if you’re trying to play on multiple devices at the same time, you must sign out of all of them, except for your main device. If that doesn’t work either, just log out of your main device and then lock back in.

Keep in mind that you should enable two-factor authentication. Otherwise, you risk having your EA account hacked and used by someone else without your permission.

5. EA Servers Down? Check server status

You should verify the current status of the game you’re playing to see if there are any server uptime problems. Here’s how:

  1. Visit the EA Help page
  2. Search for your game in the EA databaseshow to look up a game on EA Help
  3. Select the game from a list
  4. Check the Server Status (green for live)Apex Legends shows the server status

You can also monitor the EA Help Twitter page for real-time updates about server downtime.

6. Perform a power cycle

If you’re having problems with your devices or Internet connection, it’s a good idea to perform a power cycle. It means shutting down your router, modem, PlayStation, Xbox, Switch, and computer, then switching them back on again.

As soon as your Internet connection is active, try to connect to EA servers to see if this workaround was effective.

7. Flush your DNS servers

Your current DNS servers might be too slow when it comes to translating domain names into IP address. In turn, this can affect your entire Internet connection and could be why EA refuses to connect to a server. But you can solve this problem by flushing your DNS server cache.

How to flush DNS servers on Windows:

  1. Press Win key + R, type CMD, then press Ctrl + Shift + Enter to open Command Prompt with admin rights
  2. Copy and paste the following code (press Enter after each line): 
    • ipconfig /flushdns
    • ipconfig /registerdns
    • ipconfig /release
    • ipconfig /renew
    • netsh winsock reset
  3. Restart your computer and try to connect to EA now

How to flush DNS servers on Mac:

  1. Launch the Terminal app
  2. Run the sudo killall -HUP mDNSResponder command
  3. If prompted by Mac, enter your administrator username and password
  4. Reboot your Mac and try to connect to EA

8. Set custom DNS servers

If flushing your DNS servers won’t solve your Internet connectivity problem, it’s a good idea to replace them. For example, you can resort to the free, public, safe, and fast DNS servers supplied by Google. Or you can turn to Cloudflare or OpenDNS.

How to set Google DNS servers on Windows 10:

  1. Log in to Windows 10 with your admin account
  2. Right-click the Start button and go to Network ConnectionsWindows 10 shows how to access Network Connections from the Start menu
  3. Click Change adapter optionsWindows 10 shows how to change adapter options
  4. Select your Internet connection, right-click it, and choose PropertiesWindows shows how to access an Internet connection's properties
  5. Double-click Internet Protocol Version 4 (TCP/IPv4) to access its propertiesWindows shows how to access IPv4 properties
  6. Select Use the following DNS server addresses
  7. Set Preferred DNS server to 8.8.8.8
  8. Set Alternate DNS server to 8.8.4.4
  9. Click OK and exitWindows 10 shows how to set Google Public DNS servers
  10. Try to connect to EA servers now

How to set Google DNS servers on Mac:

  1. Open the Apple menu on the top-left corner
  2. Go to System Preferences
  3. Visit Network
  4. Select Advanced
  5. Switch to the DNS area
  6. Click the + sign to add 8.8.8.8
  7. Press + again to add 8.8.4.4
  8. Click OK and exit
  9. Try to connect to EA servers

How to set Google DNS servers on PlayStation 4 and 5:

  1. Go to Settings
  2. Select Network
  3. Pick Set Up Internet Connection
  4. Select the way your PS4 connects to the network (Wi-Fi or LAN cable)
  5. When asked how to set up the Internet connection, go with the Custom option
  6. At IP Address Settings, select Automatic
  7. Set DHCP Host Name to Do Not Specify
  8. At DNS Settings, click Manual
  9. Set Primary DNS to 8.8.8.8
  10. Set Secondary DNS to 8.8.4.4
  11. Click Next
  12. At MTU Settings, press Automatic
  13. Set Proxy Server to Do Not Use
  14. Click Test Internet Connection
  15. If everything is working properly, try to connect to EA now

How to set Google DNS servers on Xbox One:

  1. Go to Settings and select All Settings
  2. Go to Network and press Advanced settings
  3. At DNS Settings, click Manual
  4. Set Primary DNS to 8.8.8.8
  5. Set Secondary DNS to 8.8.4.4
  6. Save settings and try to connect to EA server

How to set Google DNS servers on Nintendo Switch:

  1. Visit the Settings area
  2. Select Internet and go to Internet Settings
  3. Choose your Wi-Fi network from the auto-discovery list
  4. Select Change Settings
  5. Scroll down and click DNS Settings
  6. Press Manual
  7. Set Primary DNS to 8.8.8.8
  8. Set Secondary DNS to 8.8.4.4
  9. Save the current configuration and exit
  10. Try to connect to EA servers

9. Run the Internet Connections troubleshooter

Windows 10 has an integrated troubleshooter that fixes common network connectivity problems. Here’s how you can use it:

  1. Right-click the Windows 10 Start button and go to SettingsWindows 10 shows how to access settings from the Start right-click menu
  2. Select Update & SecurityWindows 10 shows how to access the Update and Security settings
  3. Choose Troubleshoot on the left panel
  4. Click Additional troubleshootersWindows 10 shows how to access additional troubleshooters
  5. Select Internet Connections
  6. Click Run the troubleshooter and follow the on-screen instructionsWindows 10 shows how to run the Internet Connections troubleshooter
  7. Restart your PC and try to connect to EA servers

10. Update your operating system

You should always allow your operating system to download the newest updates. Otherwise, you could start experiencing network and gaming connectivity issues, even with EA.

How to update Windows 10:

  1. Press the Windows key, type Check for updates, and hit EnterWindows 10 shows how to check for system updates
  2. Click Check for updatesWindows 10 shows how to check for updates
  3. If it finds anything, click DownloadWindows 10 shows how to download system updates
  4. Wait until Windows downloads and installs the updates. Your computer might have to restart several times
  5. Try to connect to EA

How to update Mac:

  1. Open the Apple menu
  2. Click Software Update
  3. Wait until Mac finds any updates, then click Update Now
  4. If asked, type your admin username and password to authorize the update
  5. Restart Mac and try to connect to EA servers now

How to update PlayStation 4 and 5:

  1. Go to Settings
  2. Select System Software Update
  3. Do not turn off your PS during the update
  4. When it finishes, try to connect to EA servers

How to update Xbox One:

  1. Go to Profile & system
  2. Select Settings
  3. Go to System and click Updates
  4. Select Console update available and start the update
  5. Try connecting to EA servers when it’s over

How to update Nintendo Switch:

  1. Head over to System Settings
  2. Scroll down and select System
  3. Click System Update
  4. Wait until the update is complete
  5. Try to connect to EA servers

11. Check your graphics and network drivers

Your GPU or network driver could be not correctly connected to your computer. Or they could be incompatible or obsolete. It’s an unfortunate scenario that affects your entire operating system, including gaming experience, so it could be why EA is unable to connect to servers.

How to reinstall the GPU and network drivers on Windows 10:

  1. Right-click the Start button and go to Device ManagerWindows 10 shows how to access Device Manager from the Start right-click menu
  2. Expand the Display adapters category
  3. Right-click your GPU adapter and select Uninstall deviceWindows shows how to uninstall a device from Device Manager
  4. Do the same for your network device in the Network adapters groupDevice Manager shows how to uninstall network device
  5. Open the Action menu and click Scan for hardware changesDevice Manager shows how to scan for hardware changes
  6. Reinstall your computer. Windows will automatically reinstall the missing devices
  7. Try to connect to EA servers now

How to update the GPU and network drivers on Windows 10:

  1. In Device Manager, right-click the graphics adapter and select Update driverWindows shows how to update display adapter drivers in Device Manager
  2. Click Search automatically for updated driver softwareWindows 10 shows how to search automatically for updated driver software
  3. If you get the The best drivers for your device are already installed message, click Search for updated drivers on Windows Update
  4. Do the same for your network adapterDevice Manager shows how to update network driver
  5. Reboot your computer and try to access EA game servers

How to roll back incompatible drivers on Windows 10:

  1. Go to Device Manager
  2. Right-click the GPU adapter and select PropertiesDevice Manager shows how to access display properties
  3. Switch to the Driver tab
  4. Click Roll Back Driver and follow the on-screen steps
  5. If the Roll Back Driver button can’t be clicked, skip this entire stepThe Roll Back Driver button is greyed out in Device Manager
  6. Restart your PC and try to connect to EA servers

The easiest way to install compatible drivers for your devices is by turning to a driver update application. It automatically finds newer drivers on the Internet that fully support your computer and Windows version, so you don’t have to worry about accidentally harming your PC.

12. Disable your VPN or proxy connection

If you’re using a VPN or proxy application to hide your IP address and access restricted content on the web, you should turn it off when trying to connect to EA game servers.

That’s because EA could see the VPN or proxy connection as an attempt to violate the user agreement by circumventing geographical limitations.

How to turn off VPN and proxy on Windows 10:

  1. Right-click the Start button and select Network ConnectionsWindows 10 shows how to access Network Connections from the Start menu
  2. Go to VPN on the left side
  3. Disable any ongoing VPN connections
  4. Switch to the Proxy section
  5. Turn off Automatically detect settings and Use setup scriptWindows 10 shows how to disable automatic proxy setup
  6. Scroll down to also turn off Use a proxy serverWindows 10 shows how to disable manual proxy setup
  7. Reboot your PC and try to connect to EA game servers

How to turn off VPN and proxy on Mac:

  1. Open the Apple menu on the upper-left corner
  2. Head over to System Preferences
  3. Go to Network
  4. Click VPN and Disconnect
  5. Pick your Internet connection and click Advanced
  6. Select the Proxies area and disable all settings
  7. Click OK
  8. Reboot your Mac and try to connect to EA game servers

13. Uninstall recent software

Any applications that you have recently installed on your computer could have tampered with the Internet connection, preventing EA from connecting to game servers as a result. Be sure to remove any suspicious programs that you can’t trust, such as free anti-malware and VPN tools.

How to uninstall recent software on Windows 10:

  1. Right-click the Start button and select Apps and FeaturesWindows 10 shows how to access Apps and Features from the Start right-click menu
  2. Set Sort by to Install date (newest first)Windows 10 shows how to sort apps by install date
  3. Select the first distrusted or unknown program in the list and click UninstallWindows 10 shows how to uninstall a program
  4. Click Uninstall again to confirm its removal
  5. Restart your PC and try to connect to EA game servers

The Windows built-in uninstaller is not as effective as a dedicated programs uninstaller. You can use such a tool to completely eliminate all traces of an application from your computer, including any remnant files or registry entries.

14. Run a malware scan

Certain malware infections are powerful enough to disarm critical processes and services required by applications with Internet access. It could be the reason why EA is no longer connecting to any servers on your machine. But you can solve this matter by finding and deleting any viruses.

How to use Windows Defender on Windows 10:

  1. Click the Start button, type Windows Security, and open this appWindows 10 shows how to access the Windows Security app
  2. Go to Virus & threat protectionWindows 10 shows how to select Virus and Threat Protection
  3. Click Scan optionsWindows 10 shows how to access Windows Defender scan options
  4. Choose Quick scan
  5. Click Scan nowWindows 10 shows how to run a Quick Scan using Windows Defender
  6. Wait until the scan is complete. If it doesn’t show any suspicious activity, run another scan using Windows Defender Offline scan modeWindows 10 shows how to perform a Windows Defender offline scan
  7. When it’s over, restart your PC and try to connect to EA servers

15. Check your disk space

EA might be experiencing server connectivity issues because there isn’t enough free space on your disk to download the temporary files required for game launch. You can fix this problem by removing existing files or by adding more disk space.

When it comes to file removal, you should get rid of large applications, games and files you don’t need anymore. Meanwhile, essential data can be moved to an external storage device, uploaded to a cloud account, or burned to DVDs. As far as junk files are concerned, you can turn to a system cleaner like CCleaner or use Windows Disk Cleanup.

How to use Windows Disk Cleanup:

  1. Log in to Windows 10 using an administrator account
  2. Review the Downloads and Recycle Bin locations to copy or restore any files you don’t need. These folders will be cleared
  3. Press Win key + R, type control panel, and press EnterWindows 10 shows how to access Control Panel using the Run tool
  4. Go to Administrative ToolsWindows shows how to access Administrative Tools from Control Panel
  5. Select Disk Cleanup and press Enter to open this appWindows shows how to access Disk Cleanup from Administrative Tools
  6. Select the Windows drive (usually C:) and click OK
  7. Select everything at Files to delete, then click Clean up system filesWindows 10 shows how to select files for Disk Cleanup
  8. When the file search is over, include all in the selection again and click OKWindows 10 shows how to select files for Disk Cleanup
  9. Postpone all computer activities until Disk Cleanup does its job
  10. Reboot your PC and try to connect to EA servers

Another way to add more disk space is by managing your partitions to ensure that the Windows drive has plenty of space to work with. You can easily do this using Windows Disk Management, without having to install third-party tools.

How to use Windows Disk Management:

  1. Press Windows key + R, type diskmgmt.msc, and press Enter
  2. Select a large drive except for Windows (like D:)
  3. Right-click D: and choose Shrink VolumeWindows shows how to shrink a volume using Disk Management
  4. Set the new size of local drive D: and click ShrinkWindows shows how to set the shrink size in Disk Management
  5. Return to the main window and select the Windows partition (e.g. C:)
  6. Right-click the C: drive and select Extend Volume
  7. Specify the new volume size of C:
  8. Save the current settings and reboot your PC
  9. Try to connect to EA game servers now

16. Fix registry settings

If recent applications have messed up with your system registry, this could have also affected Internet connections. But you can repair registry settings using a registry cleaner or the command-line environment. Don’t worry since you don’t need any experience with CMD, as long as you follow the instructions below.

  1. Press the Win key and click the power button to view the power options
  2. Hold down the Shift key, then click Restart
  3. Windows will reboot in Recovery mode. Select TroubleshootWindows 10 shows how to use troubleshooting from the advanced startup mode
  4. Go to the Advanced options section and select Command PromptWindows 10 shows how to access Command Prompt from the advanced startup mode
  5. Paste the following code and make sure to press Enter after each line: 
    • cd c:\Windows\System32\config
    • ren c:\Windows\System32\config\DEFAULT DEFAULT.old
    • ren c:\Windows\System32\config\SAM SAM.old
    • ren c:\Windows\System32\config\SECURITY SECURITY.old
    • ren c:\Windows\System32\config\SOFTWARE SOFTWARE.old
    • ren c:\Windows\System32\config\SYSTEM SYSTEM.old
    • copy c:\Windows\System32\config\RegBack\DEFAULT c:\Windows\System32\config\
    • copy c:\Windows\System32\config\RegBack\DEFAULT c:\Windows\System32\config\
    • copy c:\Windows\System32\config\RegBack\SAM c:\Windows\System32\config\
    • copy c:\Windows\System32\config\RegBack\SECURITY c:\Windows\System32\config\
    • copy c:\Windows\System32\config\RegBack\SYSTEM c:\Windows\System32\config\
    • copy c:\Windows\System32\config\RegBack\SOFTWARE c:\Windows\System32\config\
  6. Restart your PC and try to connect to EA game servers now

17. Use System Restore

You can roll back Windows 10 to a stable restore point before you started experiencing network connectivity issues with EA. This way, you can undo the damage made by suspicious applications, malfunctioning drivers, corrupt registry entries, and other critical events at the software level.

  1. Sign in to Windows 10 with elevation rights
  2. Press Win key + R, type control panel, and press EnterWindows 10 shows how to access Control Panel using the Run tool
  3. Go to RecoveryWindows 10 shows how to access Recovery from Control Panel
  4. Click Open System RestoreWindows 10 shows how to open System Restore
  5. Select a restore point from the list. Make sure it was created before EA started having connection problemsWindows 10 shows a couple of system restore points
  6. Click Next and follow the on-screen instructions
  7. Restart your PC and try to connect to EA servers now

18. Check system date and time settings

EA could have trouble connecting you to its game servers due to the incorrect date and time settings specified on your computer. Here’s how to change date and time settings on Windows 10:

  1. Right-click the Windows 10 Start button and select SettingsWindows 10 shows how to access settings from the Start right-click menu
  2. Go to Time & Language
  3. Select Region on the left side
  4. Make sure that Country or region is set correctlyWindows 10 shows how to access region settings
  5. Switch back to Date & time
  6. Enable Set time automatically and Set time zone automaticallyWindows 10 shows how to set the time and timezone to automatic mode
  7. At Synchronize your clock, click Sync nowWindows 10 shows how to synchronize time
  8. Exit this window and try to connect to EA game servers

19. More ways to improve your Internet connection

Check out additional solutions to enhance your Internet connection:

  • Run an EA Internet speed test to see how your connection speed compares to others’ in the EA community
  • Move your gaming device closer to the router
  • If your device is connected to Wi-Fi, switch to LAN cable if possible
  • Close all other apps apart from the one you use to play EA games
  • Try connecting to another Wi-Fi network if you’re in a public place
  • At home, use the 5Ghz wireless network instead of 2.4Ghz if your router supports dual-band networks
  • Switch from Wi-Fi to 4G mobile data (or vice versa)

EA Unable to Connect: CONCLUSION

To review, if EA is unable to connect to any game servers, get started by checking the network server status, your account type, and if your EA account is suspended, banned, deactivated, or deleted. You should also sign out of all other devices, check the game server status, perform a power cycle, flush your DNS servers, and configure your DNS server settings.

It’s also a good idea to run the Internet Connections troubleshooter on Windows 10, update your operating system to the latest version, check your graphics and network drivers, as well as disable any VPN or proxy connections.

Moreover, you can uninstall recent and suspicious software, run a computer malware scan, inspect your disk space, fix registry settings, use System Restore to roll back Windows 10, verify system date and time settings, and take more actions to improve the quality of your Internet connection.

How did you manage to get EA to connect to game servers again? Did we miss any critical steps? Let us know in the comment area below.

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Elena Constantinescu
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3 Comments

  1. I finished the bigner level of the accadimec but the gameis telling me that I didn’t finish it

  3. My account is blocked, but I haven’t done anything against the game. Please unseal it for me.

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